Customer Support Specialist, Time Support

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, such as payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365, all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes. About the Team The Customer Support team at Rippling is dedicated to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. The team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have, operating across multiple time zones to keep help available whenever needed. Team members come from diverse backgrounds and expertise, united by a passion for problem‑solving and continuous learning. We foster collaboration, share insights, and innovate solutions to enhance customer satisfaction, and we offer ongoing training and development opportunities to keep up with the latest platform features. We are looking for enthusiastic individuals who are eager to learn and passionate about growing their skills in a dynamic, fast‑paced environment. We believe fresh perspectives drive continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. What You Will Do Become a product expert and maintain a high level of product knowledge to provide accurate information and assistance to both customers and colleagues. Take charge of customer issues from start to finish while working in a dynamic and fast‑paced environment. Respond promptly and professionally to customer inquiries via email, chat, or video conferencing. Resolve product or service issues by understanding the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system. Gather customer feedback and work directly with Product and Engineering teams to share insights and help improve products and services. Stay up to date with company policies, procedures, and product updates to provide accurate and consistent information to customers. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client needs are met. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction. What You Will Need Bachelor’s degree 1–4 years of customer support experience in a SaaS business Demonstrated experience in problem‑solving and troubleshooting a SaaS product with attention to detail Time‑management skills and ability to prioritize Excellent communication skills, both written and verbal (English) Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between 9 am and 6 pm PST Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process; to request a reasonable accommodation, please email View email address on click.appcast.io. Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (those who live within a defined radius of a Rippling office), we consider working in the office at least three days a week to be an essential function of the role. This role will receive a competitive salary plus benefits and equity. Salary for US‑based employees will be aligned with one of the following tiers based on location. Tier 2: $23.49 per hour Tier 3: $22.19 per hour #J-18808-Ljbffr Rippling