Field Service Mechanic

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team! Position Summary The Field Service Mechanic AKA Customer Support Specialist is responsible for diagnosing, repairing, and maintaining hoist systems and related components in a service center environment. This role requires strong mechanical and electrical troubleshooting skills, attention to detail, and a strong commitment to customer service. The technician will ensure high-quality repairs while supporting a positive customer experience both in the shop and during field interactions. Key Responsibilities Diagnose mechanical and electrical issues in hoist systems, including motors, brakes, and control components Disassemble, inspect, repair, reassemble, test, and verify hoists and subassemblies using diagnostic tools and test stands Document repair findings, root causes, and completed work in service records Follow established service procedures, safety standards, and quality guidelines Identify and report recurring failures or trends to engineering or leadership Provide on-site service, training, and technical support for customers as required Qualifications Bilingual in English and Spanish required. Minimum 2 years of mechanical and/or electrical repair experience (industrial equipment preferred) Working knowledge of AC/DC electrical systems, wiring diagrams, and component testing Ability to read and interpret technical manuals and schematics Proficiency with hand tools, power tools, multimeters, and diagnostic equipment Experience with hoists, lifting equipment, or industrial/heavy equipment preferred Familiarity with OSHA standards and safe lifting practices preferred Willingness to travel up to 20% for field service and customer support Ability to lift up to 70lbs, work at heights, and perform physical tasks for extended periods BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan. $27-$30/hour BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status. #J-18808-Ljbffr Brand Industrial Services