Account Manager / Senior Account Manager - K-12 Technology Solutions

Job Description

Job Description

Position Overview

Prime Systems is seeking a motivated, organized, and customer-focused Account Manager / Senior Account Manager to manage and strengthen relationships with our existing K–12 school district customers.

We are open to candidates with varying levels of account management experience. The final position title and compensation will be determined based on the candidate's qualifications, relevant experience, and ability to independently manage customer accounts.

This role is responsible for managing assigned customer accounts, understanding customer needs, preparing quotes, coordinating order fulfillment, and supporting successful project implementation. The ideal candidate will have strong communication and organizational skills, a customer-first mindset, and the ability to collaborate effectively with internal departments.

This position combines account management, sales support, customer service, and project coordination within the educational technology industry.

Key Responsibilities

Account Management & Customer Relationships

• Manage and maintain strong, long-term relationships with assigned K–12 school district customers.
• Serve as a primary point of contact for customer inquiries, account-related matters, and service requests.
• Understand customer needs and recommend appropriate technology products and service solutions.
• Maintain customer satisfaction, support account retention, and identify opportunities for account growth.
• Build and maintain professional relationships with school district administrators, IT departments, and procurement personnel.
• Work with school district purchasing departments to facilitate procurement processes and purchasing requirements.
• Respond promptly to customer concerns, resolve issues professionally, and coordinate solutions with internal teams.

Sales Support & Order Management

• Prepare accurate and timely customer quotes based on product specifications, pricing, and project requirements.
• Manage the end-to-end order fulfillment process, including quotations, purchase orders, order processing, delivery coordination, and customer follow-up.
• Maintain accurate account information, sales pipeline records, and order status updates.
• Coordinate with purchasing, warehouse, repair, field service, and other internal departments to ensure timely and accurate order fulfillment.
• Monitor customer orders, product availability, and inventory movement to support customer requirements.
• Communicate with manufacturers and vendors regarding product availability, technical support, and customer training needs.
• Identify opportunities to introduce additional products and services to existing customers.

Project Coordination & Implementation

• Coordinate with project managers, service teams, and technical personnel to support customer project implementation.
• Participate in project planning meetings and communicate customer requirements, timelines, and deliverables to internal teams.
• Monitor project progress and coordinate with responsible departments to ensure timely execution.
• Track customer service tickets and work with internal teams to meet service-level agreement (SLA) requirements.
• Identify potential project delays, operational challenges, or customer concerns and assist in developing effective solutions.
• Provide regular project updates and status reports to management and relevant stakeholders.
• Support project completion, customer follow-up, and resolution of outstanding issues.

Internal Collaboration & Communication

• Work closely with sales, project management, purchasing, warehouse, repair, field service, and support teams to ensure a positive customer experience.
• Maintain clear and consistent communication between customers and internal departments.
• Coordinate with team members to establish priorities, address customer needs, and resolve operational issues.
• Assist with training and knowledge sharing related to customer requirements, account procedures, and project processes.
• Maintain professional working relationships with internal employees, external vendors, and customers.

Customer Meetings & Industry Events

• Attend customer meetings, project planning sessions, and on-site implementation activities as needed.
• Represent Prime Systems at industry conferences, trade shows, and customer events.
• Assist with trade show preparation, booth setup, event participation, and breakdown when necessary.
• Travel to customer sites throughout Texas based on business needs.

Qualifications Required Qualifications

• Bachelor's degree.
• Relevant professional experience in B2B account management, corporate customer service, inside sales, sales support, or customer relationship management.
• Strong interpersonal skills with the ability to establish and maintain professional customer relationships.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple customer accounts, orders, and projects simultaneously.
• Experience working with cross-functional teams to coordinate tasks and resolve customer issues.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Ability to work independently while maintaining strong collaboration with internal teams.
• Willingness and ability to travel within Texas up to approximately 20%, depending on business needs.
• Ability to work on-site at our Houston office five days per week.

Preferred Qualifications

• Experience managing B2B customer accounts, particularly large or complex customer relationships.
• Experience working with K–12 school districts, government agencies, or public-sector customers.
• Familiarity with educational technology products, including Chromebooks, laptops, desktop computers, interactive displays, and audiovisual (AV) systems.
• Knowledge of school district procurement procedures, purchasing requirements, and purchase order processes.
• Experience with technology deployment, device repair services, or managed IT services.
• Experience coordinating customer projects involving multiple departments or stakeholders.
• Familiarity with Microsoft Project or other project management tools.

Compensation & Benefits

Annual Salary: $70,000–$100,000

Compensation will be determined based on the candidate's relevant experience, qualifications, demonstrated skills, and the scope of responsibilities associated with the final position.

Benefits Include

• Health Insurance
• Dental and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays

Work Schedule & Location

• Full-Time
• Monday through Friday
• 8-hour shift
• On-site at our Houston, TX office
• Up to approximately 20% travel within Texas, based on business needs

Important Work Requirements

On-Site Attendance: This position requires working in our Houston office five days per week. Remote and hybrid work arrangements are not available.

Travel Requirements: This position requires up to approximately 20% in-state travel to customer sites for meetings, events, and project implementation activities. Candidates must be comfortable traveling within Texas as business needs arise.

Please apply only if you are able to meet both the on-site attendance and travel requirements.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Houston, TX 77036 (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person