Assistant Manager

Job Description

Job Description

Assistant Store manager

Cuban paradise cigar & Cafè

An assistant store manager is a management position, with the responsibility of overseeing employees and operations to maximize sales and minimize costs while providing world-class customer service. You will be working closely with the General Manager to boast morale and customer service expectations. We want the assistant manager to be able to motivate employees to perform according to their maximum capacity with the goal of boosting revenue and the development of the business.

Essential duties & responsibilities

-All duties of customer service employee (barista and humidor)

-Adheres to and enforces company policies and guidelines

-Works with new employees to complete new hire paperwork and assists in the training of new employees

-Assists in keeping employees productive by assigning tasks and following up through their completion

-Manages cash intake, counting out registers, and reviewing drop report

-Reports losses, employee behavioral issues, customer complaints, and other issues to upper management

-Assist with opening/closing duties to insure daily operation and security of the site

-Assist with employee timekeeping and delivery of payroll checks

-Assists in accountability of cash in safe

-Assists in keeping the site in compliance with laws/inspection criteria

-Promotes specials, sales, and new products/services when relevant

-Engages with customers to ensure they are satisfied with service and products

- Cleans/organizes/stocks work areas as needed

-Addresses and helps to resolve customer inquiries and complaints

-Assist in covering shifts on weekends, holidays, and different shifts of the day to meet varying needs of store customer flow, and to assist in emergency situations as needed

-Assists in covering shifts in event of employee call-off/no show

-Assist in motivating the team at all times with professionalism and example and assessing each employee’s particular learning patterns

-Commit to further management training as needed/available

-Other duties as assigned

REQUIRED SKILLS & KNOWLEDGE

-Possess strong organizational skills and attention to detail

-Must have a valid driver's license and transportation

-Should have a friendly & calm demeanor, with authoritative but fair leadership qualities

-Demonstrate excellent communication & customer service skills

-Must work well with a team

-Must be comfortable and accurate in handling money

-Must be able to provide clear instructions to employees

-Must be efficient & have strong time management skills

-Must be available various shifts, including weekends and holidays

-Must be able to lift and move boxes of relevant supplies

-Must be on time and should be ready to arrive early or stay late for work-related purposes

-Must wear uniform/name tags as assigned by management

Cuban Paradise Cigar & Cafe is a Premium Cigar store located in the heart of John’s Pass, Madeira Beach, Florida. The store is dedicated to educate and connect customers with the top brand's products they love. In addition, we proudly handmade high-quality cigars on the premises. We offer to our customers a variety of cigar blends in the walking humidor, gourmet coffees services, related cigars accessories, and a comfortable outdoor seating ambiance. As part of our team, you will receive 75 hours of paid training and mentoring over the first month of employment to ensure your success with us.

Company Description

Cuban Paradise Cigar & Cafe is a Premium Cigar store located in the heart of John’s Pass, Madeira Beach, Florida. The store is dedicated to educate and connect customers with the top brand's products they love. In addition, we proudly handmade high-quality cigars on the premises. We offer to our customers a variety of cigar blends in the walking humidor, gourmet coffees services, related cigars accessories, and a comfortable outdoor seating ambiance. As part of our team, you will receive 75 hours of paid training and mentoring over the first month of employment to ensure your success with us.