Business Technology Analyst - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Unlock your potential Are you passionate about improving business processes, partnering with stakeholders, and helping teams successfully navigate change? Join our SPO Service Support team as a Business Technology Analyst, where you'll play a key role in supporting the ARES platform and helping business partners across WCIB Operations streamline processes, onboard new use cases, and adopt technology solutions that drive operational excellence. What You'll Do As a Business Technology Analyst, you'll serve as a key liaison between business partners and technology teams, helping transform complex operational processes into efficient, scalable solutions. Key Responsibilities Lead onboarding efforts for new users, business processes, and use cases within the ARES platform. Analyze current-state business processes and translate them into future-state workflows and system requirements. Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms. Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts. Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience. Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption. Build trust and influence stakeholders through organizational and process changes, even when working without direct authority. Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects. Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions. What Makes This Opportunity Unique This is more than a traditional business analyst role. You'll be at the center of helping teams successfully adopt a critical platform that supports operational transformation across WCIB Operations. You'll have the opportunity to: Influence enterprise-wide process improvements. Work with a wide range of business partners across WCIB Operations. Lead change initiatives that create meaningful business impact. Develop expertise in process transformation, stakeholder management, and technology implementation. Work Location & Schedule St. Paul, MN – West Side Flats Milwaukee, WI – River Center Monday - Friday 8am-5pm CST Must be U.S. Citizen not on any type of Visa. This position is not eligible for visa sponsorship. Basic Qualifications Bachelor's degree, or equivalent work experience Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience Preferred Skills/Experience Experience documenting, analyzing, and improving business processes through process mapping and workflow design. Knowledge of Visio, Lucidchart, or comparable process-mapping tools. Experience coordinating testing efforts, UAT activities, and implementation readiness. Strong understanding of how business processes translate into data flows, operational requirements, and system functionality. Ability to influence stakeholders and build consensus across multiple teams. Experience supporting system implementations, process transformation initiatives, or technology adoption efforts. Excellent communication, facilitation, and relationship-building skills. Strong critical thinking, problem-solving, and analytical capabilities. Ability to manage multiple priorities in a fast-paced environment. Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.