WAH Call Center Agent (Immediate Need)

Join to apply for the WAH Call Center Agent (Immediate Need) role at MCI

Remote Work-at-Home | Canada

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are urgently hiring Work-at-Home (WAH) Call Center Agents to join our remote customer support team. This is a fast-paced opportunity for individuals who are ready to start immediately and provide top-tier service from a home-based environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Details

Job Type: Full-Time

Pay Type: Hourly

Location: Remote (Canada)

Position Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide timely and accurate information regarding products and services.
• Troubleshoot and resolve customer issues with professionalism.
• Maintain detailed records of customer interactions.
• Meet daily performance metrics and call handling targets.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Ability to start work immediately.
• Previous call center or customer service experience is a plus.
• Strong communication and multitasking skills.
• Comfortable working independently in a remote setting.
• Reliable internet connection and a quiet, distraction-free workspace.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Subject to background and/or security investigations with a fingerprint (offers contingent on results).
• Must be willing to submit to drug screening (not applicable in Canada).

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, with compensation and benefits packages that are competitive and designed to grow with you over time.

• Paid Time Off: PTO and paid holidays.
• Health Benefits: Supplemental health coverage for full-time employees.
• Life Insurance: Options to safeguard loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Casual Dress Code: Comfortable work environment.

Physical Requirements

This job operates in a professional office environment and is largely sedentary. The role may require long periods of sitting and using a computer and headset, with occasional movement and lifting up to 40 pounds.

Diversity and Equality

All aspects of employment at MCI are based solely on merit and qualifications. MCI is an equal opportunity employer and prohibits discrimination or harassment based on age, ancestry, color, gender identity or expression, genetic information, national origin, disability, or any other protected characteristic. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. Reasonable accommodations are available upon request.

About MCI

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions in outsourcing, staff augmentation, contact center services, and IT services. MCI employs 10,000+ people across North America with numerous client partners.

Note: This job description provides a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, and qualifications required. The employer reserves the right to amend this description at any time.