Caregiver Manager

Join Our Team at Family Resource Home Care!

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Spokane, WA.

Position: Caregiver Manager (CGM)

The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Responsibilities

• Collaborate with Talent Acquisition: Discuss client needs and market insights.

• Engage New Caregivers: Prepare them for their first day prior to orientation.

• Clarify Orientation Requirements: Coordinate with Talent Acquisition on new hire essentials.

• Conduct Weekly Orientation: Facilitate sessions for incoming caregivers.

• Partner with Staffing: Provide insights on client and caregiver requirements.

• Facilitate Client Introductions: Accompany caregivers on their initial shift.

• Deliver Ongoing Training: Provide individualized sessions, skills labs, and soft skills development.

• Ensure Compliance: Work with Compliance to uphold regulations and address caregiver needs.

• Serve as Contact Point: Address caregiver inquiries and concerns promptly.

• Conduct Performance Evaluations: Offer regular feedback to support caregiver development.

• Assist HR: Facilitate progressive discipline as necessary.

• Maintain Records: Keep accurate logs of caregiver communications and requests.

• Participate in Meetings: Engage in company meetings and training sessions.

• Adhere to Policies: Follow all company and regulatory guidelines.

• Other Duties: As assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.

• Proficient in Microsoft Office Suite.

• Strong time management and decision-making abilities.

• Exceptional leadership and communication skills.

• Commitment to enhancing the quality of life for caregivers and clients.

• Fluent in English (spoken and written).

• 2-3 professional references.

• Valid driver's license and auto insurance.

Preferred Qualifications:

• Experience with a Point of Care software

• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Pay Range: $22.00 - $25.96 / HR

Benefits & Perks

• Medical, Dental, Vision and Prescription Insurance options

• 3 weeks of Paid Time Off

• 401k

• 11 Paid Holidays

• Health Savings Account

• Employee Assistance Program

• Leadership Development Program and career growth opportunities

• Comprehensive In-Person Training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.

FRHC is an equal opportunity employer.