Customer Service Representative

divh2Customer Service Representative/h2pGastonia, NC 28056 Duration: 12+ Months Contract Pay Rate: $20 per hour on W2/ppWe are seeking a Customer Service Representative to join a fast-paced Customer Care team supporting residential and commercial utility customers. This role is responsible for delivering exceptional customer service by handling billing inquiries, payment arrangements, service requests, account concerns, and emergency-related calls while ensuring compliance with company procedures and regulatory requirements./ph3Key Responsibilities:/h3ulliRespond to inbound customer calls professionally and efficiently/liliBuild trust with customers by providing timely resolutions and excellent service/liliAssist customers with billing inquiries, payment plans, service notices, and account-related concerns/liliHandle difficult customer interactions and effectively de-escalate escalated situations/liliSupport customers experiencing credit or payment difficulties and provide appropriate referrals when needed/liliMaintain accurate documentation and follow established processes and procedures/liliUtilize Customer Information Systems and Microsoft Office tools daily/liliMeet productivity, quality, and customer satisfaction goals/liliCollaborate effectively with internal teams and departments/liliSupport emergency-related customer situations as required/li/ulh3Required Qualifications:/h3ulliStrong verbal and written communication skills/liliExcellent customer service, negotiation, and problem-solving abilities/liliAbility to work independently with minimal supervision/liliProficiency with Microsoft Office applications and computer systems/liliStrong multitasking and time management skills/liliAbility to work under pressure in a fast-paced environment/liliFlexibility to work varying shifts, nights, weekends, and emergency schedules/liliAbility to successfully complete a background check and drug screening/li/ulh3Preferred Qualifications:/h3ulli3+ years of customer service or customer contact experience/liliExperience handling billing, payment arrangements, or account management/li/ulh3Work Environment:/h3ulliOffice-based environment/liliTraining schedule: MondayFriday, 8:00 AM 5:00 PM/liliFirst 6 months onsite full-time/liliPotential remote work opportunity after 6 months based on performance and business needs/li/ulpIf you are passionate about customer service and enjoy helping customers navigate challenging situations, we encourage you to apply./p/div