IT Help Desk Technician

The School District of Denmark is looking for an individual to provide front-line technical support across district buildings. This entry-level role requires strong customer service, organizational skills, and a desire to troubleshoot and learn. Associate degree in IT Technology support or related field preferred. Qualifications Education & Experience: High school diploma or equivalent required; post-secondary coursework or technology experience preferred. Customer Service & Communication: Strong interpersonal skills with the ability to communicate professionally and clearly with staff and students. Organization & Efficiency: Ability to work efficiently, stay organized, and maintain high attention to detail. Compliance & Privacy: Ability to maintain strict confidentiality and adhere to district policies, including FERPA and COPPA guidelines for student data privacy. Adaptability & Learning: Strong willingness to learn basic troubleshooting for hardware, software, and network issues. Technical Familiarity (Preferred): Basic familiarity with Apple devices, Windows OS, Chromebooks, and general educational technology systems. Essential Job Functions Help Desk Support: Manage daily help desk requests across 3 district buildings, assisting teachers and students with account logins, password resets, and routine tech issues. Customer Service & Ticketing: Answer phone calls, log and manage incoming help desk tickets, and collaborate effectively with staff and IT team members. Inventory & Asset Management: Maintain device inventory, track district hardware, and manage daily loaner equipment systems and deployment. Basic Hardware Troubleshooting: Perform basic physical troubleshooting on classroom display boards, IP phones, cables, and peripheral hardware (on-the-job training provided). Pay Range 21.37 per hour or based on experience Start Date As soon as possible Contact: Corey Foght, Director of Technology View phone number on click.appcast.io, View email address on click.appcast.io Kristi Buhr, Human Resources Coordinator View phone number on click.appcast.io, View email address on click.appcast.io #J-18808-Ljbffr Sylvania