Learning Producer (ADMINISTRATIVE SPECIALIST I)

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a full-time contractual position. Grade 10 Location of Position Maryland Department of Human Services Office of Learning 25 S. Charles Street Baltimore, MD 21201 Main Purpose of Job The Learning Producer is responsible for managing the technical components and delivery of instructor-led training to ensure a consistent, high-quality learning experience by utilizing web conferencing platforms such as Zoom, Google Meets, etc. The incumbent will assist the facilitator with session moderation, provide immediate technical assistance to attendees, troubleshoot technical issues, set up breakout rooms, polls, and screen shares. This position supports the Department of Human Services’ mission by providing the technical infrastructure necessary to develop and update employee competencies across the agency. Position Duties Manage the delivery of instructor-led training programs to develop employee competencies consistent with identified training needs and DHS’s strategic training goals. Prepare for training delivery by reviewing materials, attending rehearsals, and confirming technical configurations while conducting pre-session technical checks with facilitators to mitigate issues. Provide comprehensive technical production support and troubleshooting for training sessions by monitoring platform performance and resolving hardware, software, and connectivity issues for all participants to ensure uninterrupted delivery of instructional content. Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work. Note: Candidates may substitute 30 credit hours from an accredited college or university for the required experience. Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. Desired or Preferred Qualifications One year of experience performing clerical, clerical technical, or secretarial work. One year of relevant experience including experience with virtual meeting platforms such as Zoom and Google Meet. One year of professional work experience working with Google Suite and/or Microsoft Office Suite, including PowerPoint or Google Slides. One year experience communicating with and assisting webinar or virtual classroom participants. Benefits Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, and have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee who has worked 120 days in a 12-month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. EEO Statement As an equal-opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. #J-18808-Ljbffr MD