Senior QA Specialist - Customer Contact Center
Commonwealth of VA Careers
The Virginia Employment Commission (VEC) is seeking a Customer Contact Center (CCC) Quality Assurance Senior Specialist to perform advanced QA and program evaluation for UI and PFML programs. This role reviews complex interactions, scores calls, identifies trends, and supports quality improvements. It collaborates with Training on curriculum updates and calibration sessions to ensure consistent scoring. Join the VEC, a mission-driven agency supporting workers and communities, with benefits #J-18808-Ljbffr Commonwealth of VA Careers
Vacancy posted 3 days ago
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