Support Systems Engineer New Remote, US

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives. The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines. Responsibilities: Technical Support & Implementation Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms. Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces. Support and maintain HL7 interfaces, including custom filtering and performance monitoring. Assist with remote connectivity setup and VPN configurations for customer sites. Ensure compliance with SLAs while managing ticket queues and project timelines. Advise customers on software and hardware requirements before deployment. Provide ongoing support with a strong focus on customer service and follow-up. Document processes, configurations, and troubleshooting steps for internal and external use. Work independently to execute implementation plans and resolve technical issues. Coordinate with cross-functional teams to optimize system performance. Stay up to date with emerging technologies to improve deployment and support processes. Qualifications & Experience: Required: Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience). Experience: 2+ years of experience in system engineering, implementation, and automation. Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases. Experience with SAP Crystal Reports and software interface troubleshooting. Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.). Expectation is to be on call one week per month Preferred: Experience in biomedical systems engineering. Familiarity with IIS Web Services and website management. Experience with data conversions and network administration. Success Metrics: Provides timely and effective technical support with high customer satisfaction. Ensures seamless software deployment with minimal disruptions. Maintains accurate documentation and knowledge sharing. Continuously enhances technical skills and industry knowledge. Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: Competitive base salary and incentive compensation Health and welfare benefits, including a gym reimbursement program In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full‑time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer‑vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi‑state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles

$62,000 - $77,500 USD

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in CareDx, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr CareDx, Inc.