Customer Service Representative I

Job Description

Job Description

  About Logos:

Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’ solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Puebla, Mexico. 

About The Role:

As a Customer Service Representative, you’ll provide support via phone, email, and chat, offer technical assistance, answer questions, and share product knowledge—all while delivering an exceptional customer experience! If you love helping people, solving problems, and being part of a team that values integrity and professionalism, we’d love to hear from you! 

Apply today and join a company that cares about its customers and employees.

NOTE: This is NOT a remote position. The applicant must be able to work from our Puebla, Mexico office.

Because we care about you, we offer these great benefits: 

• We foster a culture of accountability and ownership , empowering you to deliver results. Without micromanagement—because we trust you!
• 40 hours/week – No extra hours, just a healthy work-life balance
• Attractive shift hours – Consistent, no graveyard schedules! 8-hour shift (40 hours/week), two days off, and may be an opening, mid, or closing shift.
  • Our Puebla office follows PST hours:
    • Mon-Fri: 6 AM – 4 PM
    • Sat: 6 AM – 2:30 PM
    • Sun: 6 AM – 12:30 PM
• Your workspace, your way! Make your work environment comfortable and uniquely yours. Personalize your space and feel at home!
• Law benefits and above – Plus additional perks to take care of you
• Bonusly & Spiff bonuses – Earn extra rewards for your great work

Responsibilities: 

• Deliver outstanding customer service through phone, chat, and email.
• Assist customers with product information, questions, and concerns in a friendly and professional manner.
• Troubleshoot technical issues, resolve billing concerns, and answer product-related inquiries.
• Develop a deep understanding of Logos’ products to provide accurate and helpful support.
• Identify and resolve customer issues , escalating complex cases when needed.

Requirements:

• Fluent in English and Spanish, with strong written and spoken communication skills.
• Passionate about helping customers and providing excellent support.
• Comfortable with technology —familiar with Windows, Mac, and Office applications.
• Confident in managing hardware and software on computers and mobile devices.
• A problem solver! Able to troubleshoot technical issues and find solutions using online resources.
• Great at explaining tech —communicates hardware and software concepts in a simple way for customers.
• Thrives in a fast-paced environment .
• A multitasking pro —can type, talk, and listen all at once!

Benefits

• Competitive Family Medical, Dental, Vision, and Life Insurance
• 4 days of Paid Time Off (PTO) per year
• Paid Time Off (PTO) on Birthday
• Law Benefits