Service Manager

Job DescriptionJob DescriptionThe Service Manager will be responsible for leading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.Key ObjectivesMaintain a consistentlyhigh levelof customer satisfaction in the Service Department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build andmaintaina high performing team of Technicians, Service Advisors, Porters, and Detailers Foster a culture that promotes employee development and retention Ensure strong working relationships with external vendors Meet or exceed monthly budget projections Maintain a safe and functional working environmentResponsibilitiesLead a cross functional team that aligns with revolutionizing the RV Service ProcessDevelop and manage a strategic plan for controlling staffing levels based on seasonalityMonitor and analyze KPIs to measure success and adjust strategies as neededDevelop and implement strategies for maximizing capacity and productivityFoster an environment where learning, growth, and innovation is at the forefrontCompetencies and SkillsExperience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred Proven success in ever-changing environments Strong ability to take ownership with a vision that aligns with the organizationProven success in leading action planning and goal achievementAbility to manage complex and multi-layer situations with positive outcomesExcellent leadership and project management skillsExperience with rebranding initiatives and managing ongoing brand growth.Strong collaboration skills to work effectively with different teams across the organizationA college degree in a relevant field is a plus for this roleNeat, clean, and professional appearance Ability to pass a background check and drug test Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workersExpected ResultsAchievement of service KPIs and goalsIncreased customer satisfaction resultsTrack Record of Controlling labor cost and policy expenseYear-over-year improvement in RECTYear-over-year increase in shop productivityIncrease Technician skillset levels Year-over-year increase in external service salesMinimized employee and customer incidentsResourcesA dedicated budget for the service departmentAccess toa cross-functional regional supporteLearning and management resource centerMentorship from senior service managersWho we areBish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.PerksComprehensive benefits package including medical, vision, dental, and other supplemental coverages401K matchingEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementRV Borrowing ProgramIncredible Team CultureWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.