Warranty Analyst

Warranty coordinator processes warranty claims and assists customers through the entire claims process until RC and Countermeasures are implemented at Tier1. The role involves collecting data from technicians, communicating with customers, processing warranty claims, tracking parts, reviewing submissions, accepting or rejecting claims, collaborating with vendors, addressing disputes, and enhancing customer experience. Specific Roles & Responsibilities Attend/Lead Short Loop Meetings. Attend Field Early Warning (FEW) meetings on all Dundee Engine and Battery Tray programs. Conduct warranty analysis (QNA, PRAS, WIS, QEC, NEI, FEW, FFB, MQVR, Dealers, Material Returns). Serve as primary contact for vehicle assembly plant concerns or complaints. Call dealers to investigate customer complaints (as required) and request part returns. Utilize Functional Audit Team on a systematic approach for RCAManage issue tracking process – including plant‑assigned GIMs for warranty and external customer issues. Meet with crossfunctional teams, including team leaders of the team that created the defect. Lead the team with actions to prevent future defects. Initiate Kaizens for these projects/actions on behalf of the team. Attend regular engine teardown reviews at QEC on Dundee mfg. engine pulls. Assist in Root Cause analysis for engine replacements; confer with customers by telephone or in person to provide or obtain information about products or details of complaints. Provide recommendations to field engineering and vehicle plants for root‑cause analysis from a vehicle standpoint. Keep records of customer interactions, QA Matrix, and Pulls & Repairs SharePoint; record details of inquiries, complaints, or comments, and actions taken. Launch 3CPR projects at Customer facilities. Contact customers to respond to inquiries or notify them of claim investigation results or planned adjustments. Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could affect utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and dispute dealers' claims if necessary. Handle QEC (Quality Engineering Center) advance preparation, reporting, and follow‑up; document issues; manage part returns and ensure inspection of items (bu appropriate RE or dyno specialist) for damage or defects. Provide information to MQAS specialist for external reporting: Warranty, Pulls & Repairs, Paynter charts, QA Matrix, NCT Report, GIM, One‑pager pulls, 3CPR cost chart, WCM gate, Requisitions update, Forecast 3MIS/EPUS, Red Room. Provide pulls/repairs data for daily plant hot‑sheet reporting. Schedule and attend quality review (follow‑up) meetings (Daily Quality Meeting, Field Engineers, Hemi Quality Meeting, TS Quality Meeting, GIMS, MVQR, Lead Engine FFB, Support Vehicle FFB/FEW, Vehicle Plant Quality Meetings, QEC reviews, Warranty weekly meetings, Warranty table review). Provide Customer Support at Vehicle Assembly Plants. Read across issues and mitigation actions to sister plants. Responsible for QC5 – Cleanliness. Responsible for managing, directing, and prioritizing tasks with Functional Audit staff. Basic Qualifications Bachelor's Degree or higher from an accredited university. Major(s): Mechanical Engineering or Electrical Engineering. Four‑year engineering or technology degrees combined with relevant experience are considered. 5 years of quality, manufacturing, or design/release related experience. Excellent verbal and written English communication skills. Strong communication skills, both written and verbal. Excellent interpersonal skills, high emotional intelligence, and ability to build relationships with an open mindset. Strong analytical skills. Self‑motivated and directed. Effective presentation/public speaking skills. High energy and consistent "can‑do" attitude. Preferred Qualifications Master's Degree or higher. Major(s): Science or Business. Knowledge of World Class Manufacturing (WCM). Experience in the design, testing, manufacture or assembly of powertrains and related components. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr Stellantis