Data Center Technician II

An Experienced Data Center Technician is responsible for day-to-day data center operations and advanced hands-on technical support. The role focuses on maintaining uptime for server, network, storage, and data center infrastructure while performing complex troubleshooting, executing changes safely, and mentoring other technicians. Previous AWS, Google, or Meta experience highly desired Key responsibilities Respond to and troubleshoot incidents involving servers, switches, storage systems, cabling, PDUs, cooling components, and alarms; identify root cause and drive resolution. Perform advanced break/fix and migrations: rack-and-stack, hardware replacements, firmware verification, and structured cabling changes. Execute preventive and corrective maintenance following runbooks and change procedures (including escalation to engineering when needed). Support datacenter infrastructure operations including power distribution awareness, UPS/generator-related operational checks (as applicable), airflow best practices, and cooling/CRAH-CRAC monitoring response. Install and test network connectivity (patch panels, patch cords, optics/SFPs, VLAN/port verification as applicable). Own physical layer documentation quality: cable maps, labeling standards, rack diagrams, asset records, and post-change updates. Manage workorders and changes in a ticketing/change system, ensuring approvals, sequencing, and rollbacks are followed. Maintain compliance and safety: ESD procedures, ladder/working-at-height safety, access control, and adherence to data center standards. Coordinate with vendors and cross-functional teams (network engineering, platform teams, facilities, and support) during outages and escalations. Mentor junior technicians through shadowing, coaching on procedures, and improving team playbooks/runbooks. Required skills Strong experience with serverhardwarelifecycle (install, replace, troubleshoot) and understanding of RAID/storage basics. Solid working knowledge of networking fundamentals (switching concepts, fiber/optics basics, cabling standards, port verification). Hands-on ability with structuredcabling (copper and fiber), patching, labeling, and rack organization. Proficiency using ticketing/ITSMsystems, monitoring tools, and escalation workflows. Competence reading diagrams,schematics,andrunbooks, and producing clear documentation after work. Demonstrated experience working in a high-availability,safety-firstenvironment with controlled change processes. Ability to lift and work in constrained spaces (often required for rack work and component swaps). Qualifications (common) Typically 3–7+ years of data center operations/technician experience (or equivalent hands-on work). Technical education in IT/networking/electronics (or equivalent practical experience). Experience with at least one common data center environment or platform stack (servers/network/storage) is preferred. Preferred (nice-to-have) Certifications such as CompTIA A+/Network+, Cisco(CCNA), ITIL, or vendor-specific hardware certifications. Experience with on-call rotation, outage response, and incident command principles. Knowledge of datacenter infrastructure monitoring (BMS alarms, environmental monitoring, power/cooling telemetry—role dependent). Work conditions On-site work in a temperature-controlled environment. Shift work on call may be required. Ability to work under time constraints during incidents and scheduled maintenance windows. #J-18808-Ljbffr ICES: Data, Discovery, Better Health