Commercial Construction Service Admin

Job Description

Job Description

Commercial Roofing Service Coordinator

Location: Buford, GA
Salary: $60,000 – $70,000 DOE
Benefits: Comprehensive Benefits Package
Employment Type: Full-Time | In-Office
Schedule: Monday–Friday

Position Summary

We are seeking an experienced, highly organized Service Coordinator to support a fast-paced Commercial Roofing Service Department in Buford, GA.

This individual will play a key role in coordinating daily service operations, scheduling technicians, managing work orders, communicating with customers, and ensuring timely invoicing. The ideal candidate is dependable, detail-oriented, and comfortable managing multiple priorities in a high-volume service environment.

Experience in commercial roofing, construction, HVAC, plumbing, electrical, or another commercial field-service industry is highly preferred.

Key Responsibilities

• Enter and process incoming service work orders on the same day they are received.

• Coordinate daily and weekly schedules for field service technicians.

• Dispatch technicians and adjust schedules based on customer needs, priorities, and emergencies.

• Communicate regularly with property managers, building owners, developers, and other customers regarding scheduling and project updates.

• Track open work orders and follow up with technicians to ensure timely completion.

• Prepare and process invoices within 24 hours of completed service work.

• Maintain accurate service records, customer information, and documentation.

• Coordinate with field technicians and internal management to keep service operations running efficiently.

• Manage multiple customer requests while maintaining a high level of professionalism and responsiveness.

Qualifications

• Previous experience in service coordination, dispatching, scheduling, or construction administration.

• Background in commercial roofing, construction, or a commercial field-service trade strongly preferred.

• Excellent organizational, multitasking, and time-management skills.

• Strong verbal and written communication skills.

• Ability to work efficiently in a fast-paced environment with changing priorities.

• Strong attention to detail and accuracy with work orders, scheduling, and invoicing.

• Proficiency with computers, scheduling platforms, and general office software.

• Dependable, proactive, and comfortable working independently.

• Must be available to work on-site in Buford, GA, Monday through Friday.

Compensation & Benefits

• Base Salary: $60,000 – $70,000 annually, depending on experience.

• Comprehensive benefits package.

• Full-time, stable opportunity with an established commercial roofing contractor.

• Opportunity to play an important role in a busy, growing service department.

Ideal Candidate

The ideal candidate is someone who thrives in a busy service environment, stays ahead of scheduling demands, and understands the importance of keeping technicians productive and customers informed. They are highly responsive, organized, and accountable, with the ability to manage multiple moving parts without losing attention to detail.

#INDHP