Help Desk Specialist
AngelTrax
Help Desk Specialist
Technical Support
Dothan, Alabama
On-site role; no remote work or travel | Full-time
The Help Desk Specialist works with AngelTrax customers and internal teams to diagnose technical needs and support transportation safety systems.
Responsibilities
- Work with products specific to school buses, mass transit trains and buses, law enforcement vehicles, and locomotives.
- Troubleshoot customer issues with products and software.
- Assist with customer returns.
- Communicate effectively with customers to diagnose problems in a timely manner.
- Communicate with internal departments to handle customer technical needs.
- Be self-motivated, punctual, professional, and dependable.
Preferred
- Help desk support with IT experience.
- High school diploma or equivalent.
Send your resume and any relevant background details to View email address on click.appcast.io. A focused cover letter helps the team understand where your experience fits.
Vacancy posted 2 days ago
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