Front Desk Associate

Front Desk Associate

You will shape the first and final impressions of a guest's Nemacolin experience, combining polished hospitality with the knowledge, attentiveness, and judgment that make every arrival, stay, and departure feel effortless. As a Front Desk Associate, you will serve as a trusted resource for guests, anticipating needs, personalizing interactions, and coordinating seamlessly across the resort to turn questions, requests, and everyday moments into memorable experiences. Within a resort featuring Forbes Five-Star and AAA Five-Diamond luxury accommodations and experiences, this role offers the opportunity to refine your hospitality expertise, build relationships across the operation, and develop the skills that can become the foundation for a rewarding career in luxury hospitality.

A welcoming sense of arrival by engaging each guest with genuine warmth, offering champagne, and creating a polished first impression that establishes confidence in the experience ahead

Effortless guest journeys from arrival through departure by managing arrival and departure procedures, verifying guest information and payment details, and maintaining accurate accounts while ensuring efficiency never comes at the expense of personalized service.

Confident, informed guest experiences by drawing on thorough knowledge of accommodations, dining, recreation, events, daily programming, operating hours, and surrounding attractions to provide thoughtful recommendations and relevant guidance

Personalized service that anticipates what guests need next by recognizing preferences, special occasions, VIP considerations, repeat visits, and emerging requests, then connecting guests with the appropriate resort experiences and resources

Seamless coordination across the resort through close collaboration with Housekeeping, Butler Services, Concierge, Reservations, Recreation, Food & Beverage, Transportation, and other departments to ensure requests are communicated clearly and carried through to completion

Accurate and thoughtful stewardship of guest information through careful management of profiles, preferences, notes, requests, room changes, extensions, charges, payments, and other account details within the property management system

Confidence during moments that matter most by responding to questions, concerns, and service recovery opportunities with empathy, sound judgment, and professionalism, while knowing when to escalate an issue appropriately

Continuity of service across every shift by communicating relevant guest information, outstanding requests, and service considerations clearly so the next associate can carry the experience forward without missing a detail

A polished and secure front desk environment by maintaining an organized lobby presence, protecting guest privacy and confidentiality, following cash-handling and security protocols, and remaining composed and service-focused during periods of high-volume arrivals and departures

A highly personalized guest-facing hospitality role within a resort featuring Forbes Five-Star and AAA Five-Diamond luxury accommodations

A dynamic environment where thoughtful conversation, resort knowledge, and genuine connection are as important as operational accuracy

Frequent collaboration with Front Office, Housekeeping, Butler Services, Concierge, Reservations, Recreation, Food & Beverage, Transportation, and other departments

Opportunities to build expertise in guest relations, property management systems, service recovery, resort operations, and luxury hospitality

A role that balances standing and active guest engagement with detailed computer-based account and reservation responsibilities

A schedule that includes varying shifts, evenings, weekends, and holidays in support of guest needs and resort operations

An environment where each interaction provides an opportunity to strengthen your hospitality skills and build a foundation for continued career growth

A naturally warm, outgoing presence and a genuine interest in making people feel welcomed, informed, and cared for

The communication skills and professional confidence to build meaningful relationships with guests, colleagues, and partners across the resort

Curiosity about the resort, the surrounding area, and the experiences available to guests, with the ability to translate that knowledge into thoughtful recommendations

Composure and sound judgment when priorities shift, guest needs become complex, or the pace of operation intensifies

Strong organization and attention to detail, particularly when managing guest information, financial transactions, requests, and multiple priorities simultaneously

Comfort learning technology and property management systems while maintaining accuracy and efficiency

A collaborative mindset and willingness to contribute wherever needed to create a seamless guest experience

Professionalism, discretion, and an appreciation for the standards expected within a luxury hospitality environment

High school diploma or equivalent required; must be at least 18 years of age

Previous guest- or customer-facing experience required; hospitality experience preferred

Computer literacy and the ability to learn and effectively use property management and other resort systems

Fluency in English, with strong verbal and written communication skills

General knowledge of the surrounding area and local attractions, or the curiosity and ability to develop that knowledge

Ability to work effectively in a fast-paced environment while maintaining composure, accuracy, and service standards

Ability to stand for up to eight hours at a time and perform the physical requirements of the role

Availability to work varying shifts, including evenings, weekends, and holidays

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Paid training and structured onboarding

Hands-on learning and cross-department opportunities

Clear pathways for advancement and internal promotion

Recognition through individual and team honors

Competitive hourly wages and attractive 401(k) program

Medical, dental, and vision coverage for eligible associates

Paid time off and holiday compensation

Discounted associate meals and uniform services

Savings across resort dining, retail, spa, and activities

Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.