Field Service Representative

Job Title

Job Description

Essential Functions

Perform duties associated with policy and billing systems.

Act quickly in response to customer requests for quotes, payment processing, problems, takes ownership and sees them through to satisfactory conclusion.

Contribute fully to an effective team environment; demonstrate willingness to work cooperatively with others to achieve shared goals.

Provides quality customer service by communicating and processing transactions by phone, e-mail, and chat; logs all interactions via phone, email, and chat into a software application to ensure a detailed interaction history for each interaction.

Assist in training new team members when and where necessary.

Process transactions on multiple lines of business.

Additional Responsibilities

Demonstrate strong interpersonal and teamwork skills on an ongoing basis.

Other duties and responsibilities as assigned.

Regular and predictable attendance required.

Education

Education Level - Education Details - Req - Pref

H.S. Diploma - or equivalent - X - And

Other - 2 (two) INS designations from IIA must be obtain within 1 year. - X

Qualifications

Education

Required: High School or better.

INS or better.

Experience

Required: 2-5 years Previous customer service experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.