Cable Sales Agent

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

 

 

Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team!

We’re hiring  Sales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Engage with customers via inbound and outbound calls with professionalism and empathy
• Deliver tailored solutions by understanding customer needs and recommending services
• Resolve inquiries efficiently by collaborating with internal teams
• Manage customer accounts and process orders accurately using our systems
• Maintain detailed records and follow company procedures
• Uphold privacy standards and handle sensitive information responsibly
• Escalate complex issues to the appropriate departments
• Stay up-to-date through ongoing training and team meetings
• Demonstrate reliability with excellent attendance and punctuality

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18+ with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Familiarity with Microsoft Office and Windows OS
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and customer service skills
• Empathetic, patient, and responsive to customer needs
• Ability to multitask and manage time effectively
• Positive attitude and team spirit
• Comfortable working in a fast-paced, dynamic environment