Director Of Customer Care Strategy At Xplore Woodstock

Lead customer care transformation at Xplore Inc. as the Director of Customer Care Strategy & Enablement. Drive innovation in customer experiences and digital adoption in this Calgary-based role. As a strategic leader, you will define and execute the customer care transformation roadmap. Focus on modernizing the contact center into an insight-driven, value-generating organization. Collaborate with cross-functional teams to enhance efficiency and deliver seamless customer journeys, while minimizing operational friction. Key Responsibilities Develop and execute long-term contact center strategy Lead transformation toward a digitally enabled customer care model Champion frictionless customer experiences throughout customer journeys Identify automation and self-service opportunities Design strategic roadmaps for modernizing customer care Requirements Experience in contact center operations and transformation Solid strategic planning and influencing skills Telecommunications industry expertise preferred Knowledge of customer retention and churn driversProven ability to deliver measurable customer outcomes Drive customer-centric strategies and elevate operational excellence at Xplore in Calgary. #J-18808-Ljbffr Xplore