Customer Service Specialist

One of our portfolio companies, Disparti Law Group , is looking for talented individuals to join Larry’s winning team! Known for outstanding customer service and exceptional results, the firm consistently delivers on its greatest commitment—achieving the best possible outcomes for its clients.

Bring your knowledge, creativity, confidence, and passion to our team and be part of our dedication to winning!

The Intake Specialist position is in our Holiday, Florida office and is an in-office position. This role is starting at $18/hr.

Summary

The Legal Intake Specialist supports the mission and goals of Disparti Law Group by providing exceptional service to potential clients, vendors and internal customers. The Legal Intake Specialist is responsible for appropriately responding to telephone calls and other methods of contact to empathetically assess the potential client’s unique situation and to highlight the professional services Disparti Law Group can provide to support their legal journey.

Supervisory Responsibilities

The Legal Intake Specialist does not have supervisory responsibilities.

Essential Functions

• Answer incoming calls on advertisement lines in a timely manner. Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills.
• Ensure clarity, empathy and professionalism in every client communication.
• Handle potential client leads listed in the case management systems that have not been assigned. Follow up on leads according to the department schedule. Continually follow up on leads that are unresponsive.
• Assess each potential client’s unique situation and confidently present the best course of action and the strategies Disparti Law Group can provide to support their path to settlement.
• Perform accurate data entry (including proper grammar, spelling, addresses, medical information, etc.) in case management system. Ensure questionnaires are fully completed. Ensure complete and accurate notes are recorded in the Description of Incident section to provide additional details.
• Follow up with potential clients to ensure all necessary documentation to support case is received.
• Seamlessly transition newly retained client to practice area.
• Special projects, as assigned.

Required Skills/Abilities

• Exceptional telephone-based customer service skills
• Ability to effectively communicate with clients from diverse backgrounds; bilingual (Spanish) a plus
• Ability to manage multiple tasks simultaneously, prioritize effectively and maintain accurate records
• Dependable and reliable; excellent attendance and work ethic
• High attention to detail; highly organized
• Quick to learn; able to work with minimal supervision

Education & Experience

• High school graduate or equivalent, some college a plus
• Microsoft 365 (Outlook, Word, Excel)
• Legal case management database experience a plus
• Familiarity with basic personal injury law concepts and terminology preferred

Benefits

• 12 paid holidays annually
• 10 days of paid time off annually
• 5 days of paid sick leave annually
• Medical, dental, vision insurance
• 401(k) with fully vested safe-harbor company match after 1 year of service

Disparti Law Group is a multi-state employer, and as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.