Client Service Representative

Job Description

Job Description

Client Service RepresentativeJoin a Team That Puts People and Pets FirstWest Hills Veterinary Centre is looking for an experienced Client Service Representative (CSR) to join our compassionate and hardworking team. If you have a passion for helping people, love animals, and thrive in a fast-paced veterinary environment, we'd love to meet you!As the first and last impression our clients have of the hospital, our Client Service Representatives play a vital role in creating a welcoming, organized, and positive experience for every client and patient who walks through our doors.What We're Looking ForRequired Qualifications1–2 years of experience working in a veterinary hospital is required.Excellent customer service and communication skills.Comfortable managing multiple phone lines and appointments.Strong computer and organizational skills.Ability to remain calm, professional, and compassionate during emotional situations.Team-oriented attitude with a willingness to jump in wherever needed.Reliable, dependable, and eager to learn.Daily ResponsibilitiesWelcome clients and patients with exceptional customer service.Answer multi-line phones and respond to client questions professionally.Schedule appointments and surgical procedures efficiently.Process payments and maintain accurate medical records.Communicate clearly with doctors and technicians to ensure excellent patient care.Educate clients on preventive care, medications, and hospital services.Assist with maintaining a clean, organized reception area.Support teammates throughout the hospital as needed.Why West Hills Veterinary Centre?At West Hills Veterinary Centre, we believe that great medicine starts with a great team. We are proud to provide high-quality veterinary care while fostering a supportive, family-oriented workplace where every team member is valued.As part of Legacy Veterinary Group, we're privately owned, not corporate, which means our focus is on supporting our teams, caring for our patients, and building lasting relationships with our clients.We believe in:Compassionate patient careOutstanding client serviceTeamwork and collaborationProfessional growth and continuing educationWork-life balanceBenefitsEligible full-time employees enjoy a comprehensive benefits package that may include:Competitive pay based on experienceMedical, dental, and vision stipendPaid Time Off (PTO)Paid holidays401(k) with company matchEmployee pet discountsContinuing education opportunitiesUniform allowanceSupportive leadership and opportunities for career growthReady to Join Our Team?If you're an experienced veterinary Client Service Representative looking for a practice where your skills are appreciated and your career can grow, we'd love to hear from you.Apply today and become part of the West Hills Veterinary Centre family!