Director, Operations Excellence

Do you love working with talented people? So do we! Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more. Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location. Position: Director, Operations Excellence Location: REMOTE Remote Status: Remote Job Id: 4085-mSupply # of Openings: 1 About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. The Director, Operations Excellence provides enterprise leadership for performance management, transformation execution, technology adoption, and benefits realization across mSupply’s Operations and Supply Chain organization. This role establishes the operating cadence, KPI framework, and governance required to translate strategic initiatives into measurable financial and operational results across a multi-site distribution network spanning the United States and Canada. This role serves as the performance and value-realization leader for the function. The Director translates transformation programs into measurable financial outcomes, builds the KPI and dashboard infrastructure leadership uses to make decisions, cascades enterprise targets to the region and branch level, and drives adoption governance for operational technology deployments, beginning with the Lantern AI inventory optimization platform. The Director partners closely with Distribution, Branch Operations, Fleet, Fulfillment, Sourcing, Procurement, SIOP, Supplier Quality, Finance, IT, and Commercial leadership. The role has no direct line P&L ownership; its authority comes from establishing the measurement, governance, and accountability systems that enable operating leaders to deliver results. Job Duties & Responsibilities Operations Transformation & Benefits Realization Own an integrated performance view across Operations and Supply Chain transformation programs, including Lantern, Conduit strategic sourcing, ONE SCM centralization, alternative parts, Asia sourcing, network consolidation, and DC strategy. Cascade enterprise savings, inventory, and efficiency targets to the region, branch, and category level and maintain clear target-versus-actual reporting. Establish an independent measurement process to validate program benefits separately from program ownership, with Finance partnership and sign-off on reported financial results. Maintain the savings and value funnel, including identified, validated, committed, in-year realized, and carryover benefits, with reconciliation to executive, board, and private equity reporting. Identify performance and pacing risks early and provide leadership with the quantified gap, root cause, and recommended recovery actions. Build and maintain benefits realization models that connect operational initiatives to financial outcomes, including working capital, margin, productivity, and inventory improvement. Operational Technology Adoption & Lantern Governance Lead enterprise deployment governance for operational technology initiatives, beginning with the Lantern AI inventory optimization platform, including go-live sequencing, site readiness, buyer onboarding, and rollout dependencies. Establish governance for technology adoption, measuring usage, compliance, override behavior, and realized business benefit rather than relying solely on training completion. Govern the Lantern override process, including tracking override rates by buyer, branch, product line, and vendor; establishing approval thresholds; and defining escalation paths where overrides reduce modeled benefits. Own the days-of-supply and minimum-stocking parameter governance framework and maintain documented rationale for material deviations from model recommendations. Build and maintain the Lantern benefits realization model, including modeled opportunity, approved opportunity, realized reduction, and variance by site and product line. Partner with purchasing leadership and IT to improve lead-time and master data accuracy and quantify the impact of data defects on model performance. Monitor service level, fill rate, transfer activity, and labor alongside inventory reduction to ensure working capital improvements do not compromise customer service or operational performance. Serve as the primary reporting leader to the SVP and executive team on Lantern value capture versus commitment. Build a repeatable playbook for operational technology deployment so future implementations can scale more efficiently and consistently. Operating Cadence & Governance Design and lead the operating rhythm for Operations and Supply Chain, including weekly performance reviews, monthly business reviews, quarterly target reviews, and transformation governance. Own agendas, executive pre-reads, decision logs, and action tracking for recurring leadership forums. Drive meeting discipline and forum consolidation to improve decision-making and reduce unnecessary leadership meeting load. Maintain the leadership action and commitment tracker, including aging, ownership, escalation, and resolution of stalled items. Prepare the SVP for CEO, executive leadership team, board, and private equity owner sessions with validated data, clear insights, and recommended decisions. Establish consistent governance standards that create clear accountability and follow-through across the function. Define and own the Operations and Supply Chain KPI framework, including metric definitions, calculation logic, data sources, refresh frequency, and accountable owners. Build executive and operational dashboards in partnership with Analytics and IT to provide one consistent version of performance data. Deliver self-service performance visibility to branch, DC, and category leaders so decisions can be made at the appropriate level of the organization. Separate controllable and uncontrollable cost drivers in efficiency reporting and use hours worked, output, service, and productivity measures to evaluate operational performance. Audit data integrity across operational systems and partner with IT and business leaders to remediate reporting gaps and inconsistencies. Translate operational performance into actionable insights for senior leadership, identifying trends, risks, opportunities, and required actions. Own adoption measurement for operational technology deployments, including usage, compliance, behavior change, and realized benefit. Partner with HR and business unit leadership on change management, communication, and capability-building plans for major technology and transformation initiatives. Identify and remove adoption barriers at the branch, buyer, and operational level and escalate persistent adoption issues when appropriate. Develop scalable change and adoption practices that improve the effectiveness and speed of future deployments. Cross-Functional Integration Translate commercial priorities and commitments into operational requirements and communicate operational constraints and opportunities to Commercial leadership. Partner with Finance on savings validation, working capital reporting, inventory reserve exposure, and accounting treatment associated with sourcing, inventory, and network initiatives. Coordinate with IT and the PMO to ensure technology, project, and performance workstreams are aligned and do not duplicate effort. Support SIOP by providing performance inputs, decision support, and post-decision measurement that closes the planning and execution loop. Build strong working relationships across Operations, Supply Chain, Finance, IT, Commercial, Procurement, and other functional leaders. Leadership & Development Build and lead a small, high-impact analytics and program team as the function scales. Develop performance management capability among branch, DC, and category leaders by teaching leaders how to understand and use the metrics that drive their businesses. Establish credibility with frontline operators and senior executives and constructively challenge performance assumptions and reported results when warranted. Model financial discipline, execution focus, collaboration, and clear ownership across the organization. Qualifications Required Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business, Finance, or a related field. Advanced degree preferred. 10+ years of progressive experience in operations, supply chain, business operations, operations excellence, transformation, performance management, or a related function. At least 5 years of experience leading performance management, operational transformation, continuous improvement, or business operations initiatives in a multi-site environment. Demonstrated ownership of a measurement or performance management system used by senior leadership to make business decisions, with measurable financial or operational outcomes. Experience leading operational transformation, technology adoption, or performance improvement initiatives across multiple sites, preferably involving inventory, warehouse, transportation, ERP, replenishment, or other operational systems. Strong financial acumen, with the ability to build benefits models, partner effectively with Finance, and connect operational actions to cash flow, margin, working capital, and productivity. Advanced analytical capability, including strong Excel modeling skills and practical fluency with a BI platform such as Power BI or Tableau. SQL experience preferred. Strong executive communication skills, with the ability to translate complex operational information into concise recommendations and decisions for senior executives. Demonstrated ability to influence and challenge senior operating leaders while maintaining strong working relationships. Experience working across multiple functions and locations in a complex operating environment. Preferred Experience in HVAC, plumbing, appliance, building products, industrial, or other distribution environments. Experience in a private equity-backed organization with an active value creation plan and board-level reporting cadence. ERP experience with Eclipse, Epicor, SAP, or an equivalent distribution ERP, including master data governance. Experience in a multi-ERP or post-acquisition environment where data standardization and integration are ongoing. Lean, Six Sigma, or equivalent continuous improvement certification. Experience leading SIOP, integrated business planning, or related supply chain planning processes. Experience with inventory optimization, replenishment technology, WMS, TMS, or other operational technology platforms. What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: Medical, dental, vision, and prescription coverage effective immediately 401(k) plan with company contributions Life insurance and short-term disability coverage HSA/FSA options and an Employee Assistance Program (EAP) Paid time off, including vacation, holidays, and personal days Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact View email address on click.appcast.io. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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