Store Protection Specialist

General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring the opportunity for theft by demonstrating a "command" presence in a company‑issued vest and required black attire, and monitoring the Code 50 package inspection policy. They walk the sales floor to identify and address potential theft indicators, as directed by store leadership, and partner with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage. Essential Functions Maintaining Safe & Secure Environment Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers. Provides visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest, monitoring for potential safety issues. Removes clutter and ensures safe and clear egress to emergency exits. Developing Great Teams & Partnerships Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all customers and associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs. Engages regularly with internal and external partners, including conference calls, scheduled district meetings, education of associates, recognition, etc. Performs other duties as assigned to support loss‑prevention initiatives. Personal and Store Brand Represents and supports the company brand at all times. Maintains a professional appearance, in accordance with the company dress code. Mitigating Theft & Fraud Monitors entrances and exits as well as the sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends and communicates effectively with store leadership and loss‑prevention leadership. Adheres to company policy for external theft response. Executes all company best practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage Increases store awareness of effective processes to minimize operational shortage and trains and educates associates on shortage‑reduction initiatives. Observes and validates proper checkout procedures for customers and associates. Competencies Manages work processes Business acumen Plans, aligns and prioritizes Builds talent Collaborates Leads by example Communicates effectively Ensures accountability and execution Qualifications and Special Skills Required High school education or equivalent required; an AA degree preferred. One year of retail supervisor experience or similar training preferred. One year of loss‑prevention/security training preferred. Active security guard license preferred. Ability to work effectively in a fast‑paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the store team. Excellent customer‑service skills. Proven ability to resolve conflict effectively. Must be able to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing. Physical Requirements / ADA Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking and moving around the store. Must be able to raise or lower objects more than 25 pounds from one level to another, including upward pulling. Must be able to regularly bend, stoop or crouch; frequency and duration will vary per daily business needs. Certain assignments may require other qualifications and skills. Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that a strong, talented and diverse workforce is essential to the company's commitment to attract, hire and develop employees. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth and breastfeeding), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores, Inc.