Sales Development Representative-Inbound

Sales Development Representative Inbound (SDR)

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Sales Development Representative Inbound (SDR) role is an essential sales partner in the USS sales process to grow revenue with current customers, expand our customer base and efficiently connect potential customers with sales staff. The SDR is responsible for adequately qualifying and managing all sales leads received through the various data feeds and inbound phone calls, as well as making outbound sales calls related to sales initiatives and campaigns. This position has a clear understanding of the process to identify customer ranking and thresholds of need and how to handle/team sell and delegate accordingly.

Essential functions include:

• Partner with sales and marketing to execute proactive outbound calls and campaigns related to lapsed customer accounts with declining revenue, repeat projects, job expansion, and cross-selling initiatives
• Partner with sales to help manage Inbound Business Sales Queue as needed
• Respond, engage and qualify inbound leads and inquiries from our website and manage Easy Safe and Clean shared mailbox
• Sell all product offerings available in the specific market and contact potential customers to create and maintain long-term partnerships
• Work to revenue targets/quotas and KPIs as set by Supervisor. Utilize outside sources to assist in driving KPIs and manage performance intelligently
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification in CRM application while ensuring customer needs are met
• Profile strategic accounts to identify key individuals, research and obtain business requirements, and present solutions to start the sale cycle
• Act as the subject matter expert of all USS Products and services and educate customers on their LOB
• Produce quotes and orders through Salesforce
• Manage individual case management box in Salesforce
• Perform other duties as required

This role has no supervisory responsibilities.

Qualifications:

Education: Minimum High School or GED or equivalent combination of education and experience

Experience: Minimum 3 years of related sales or customer experience preferred

Additional knowledge, skills, and abilities include:

• Prospecting / Cold Calling / Referral generation
• Proven track record of building business and hitting sales targets
• Strong PC proficiency (Microsoft Office, CRM, etc.)
• Salesforce proficiency experience a plus
• Customer care and sales experience, including customer relationship development and referral generation
• Ability to solution sell-through value alignment to differentiate USS offerings from the competition
• Teamwork with all sales channels and operations
• Lead Sourcing
• Closing and Negotiating
• Time Management
• Organization
• Excellent follow-up skills (leads, issue resolution, etc.)
• Strong written and verbal communications
• Decision making and problem-solving
• Other required skills: Presentation skills, building relationships, negotiation, results-driven, capable of achieving sales targets
• Keep up to date with industry news to identify opportunities for new business and industry knowledge
• Know the critical steps of projects and project management

Physical Requirements:

Demand Frequency:

Sit while answering phones or reply to emails Constant

Use hands and fingers to handle, control or feel objects tools or controls Frequent

Repeat the same movements when entering data Frequent

See details of objects that are less than a few feet away Constant

Speak clearly so listeners can understand Constant

Understand the speech of another person Constant

Focus on one source of sound and ignore others Frequent

Hear sounds and recognize the difference between them Frequent

See differences between colors, shades and brightness Frequent

Benefits Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range: $20.00 $25.63 / hour

Pay Transparency Statement:

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement:

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.