Patient Service Representative

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces. Summary The Senior New Patient Service Navigator (Sr. NPSN) is an advanced-level role responsible for handling complex registration and scheduling scenarios, supporting financial clearance processes, and serving as a resource for frontline staff. This role ensures high-quality patient access while driving efficiency and accuracy. Success Measures First contact scheduling rate Insurance verification accuracy Record collection completeness Outreach effectiveness and follow-up success Quality scorecard performance Reduction in scheduling delays Patient satisfaction Minimum Education High School Diploma/GED 3+ years patient access, scheduling, or call center experience Experience in insurance verification and/or financial processes May require evening/weekend coverage Minimum Skills/Specialized Training Required Advanced knowledge of registration and scheduling workflows, insurance verification, and financial clearance processes. Strong knowledge of insurance verification and financial processes Strong critical thinking skills and the ability to resolve complex cases efficiently. Proven ability to manage complex workflows Patient-Centered Focus Ability to manage multiple priorities Ability to balance productivity with quality while supporting continuous process improvement Ability to manage complex scheduling and intake scenarios Skilled at interpreting insurance benefits and communicating financial responsibility Supporting staff through guidance, coaching, and knowledge sharing Identifying and resolving workflow barriers Maintaining accuracy and urgency in high-priority cases Preferred Experience Healthcare or oncology experience Insurance verification Revenue cycle workflows High volume scheduling environments Salary Range $18.64 - $28.53 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce. Moffitt Career Site Equal Employment Opportunity Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence. Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about your EEO rights under the law. Transparency in Coverage Rule Careers Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces. #J-18808-Ljbffr