Retail Sales Associate

Retail Sales AssociateSolon - Solon, OH 44139## Description Position Overview At Malley's Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.--- Key Responsibilities Quality of Work Customer and Team Interactions * Greet every customer with a friendly, helpful attitude.* Create positive shopping experiences by offering knowledgeable assistance and warm service.* Work well with teammates to maintain a cooperative and upbeat environment.* Handle customer complaints or concerns professionally, seeking help from a manager when needed. Store Presentation * Keep displays neat, clean, and fully stocked.* Follow store guidelines for merchandising and visual standards.* Take pride in maintaining the appearance of the sales floor, counters, and common areas. Product Knowledge and Procedures * Learn about Malley's products and current promotions to assist customers with recommendations.* Follow all store policies and procedures, including cash handling and safety practices.* Ask questions and seek clarification when unsure of store procedures. Attendance and Reliability * Arrive on time and ready to work all scheduled shifts.* Stay focused and productive while on the floor, contributing to store operations throughout the shift.--- Sales and Performance Sales Skills * Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.* Support the store's sales goals by recommending items that enhance the customer's purchase. Store Goals Contribution * Understand how daily tasks support the store's overall performance.* Complete assigned tasks thoroughly and on time to help meet team objectives.--- Autonomy and Initiative * Take ownership of responsibilities and follow through without constant direction.* Look for opportunities to assist teammates and customers throughout the shift.* Keep busy during slower times by restocking, organizing, or preparing for the next customer.--- Adaptability and Continuous Improvement * Be open to learning new procedures, product information, and store technology.* Embrace feedback from managers and apply it to improve performance.* Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.--- Teamwork and Dependability * Maintain a respectful, cooperative attitude with coworkers and store leadership.* Offer help to teammates during busy times.* Follow instructions and respond positively to coaching from supervisors.* Be someone the team can count on to show up and do their best every day.--- Qualifications * Previous customer service or retail experience is helpful but not required.* Friendly, dependable, and enthusiastic about helping others.* Willingness to learn and follow store procedures.* Able to work evenings, weekends, and holidays as needed.* Comfortable working on your feet and lifting up-to 25 lbs. occasionally.--- Benefits * Employee discount on all Malley's Chocolates* Flexible part-time scheduling* Fun, supportive team environment

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