Product Designer

CHAMP we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world. Product Designer Location : Cleveland (Onsite – 4 days in office) Department : Product Design & Management Reports To : Sr. Designer Travel : Up to 20% Sponsorship : This position is not eligible for Visa Sponsorship Relocation : This position is not eligible for Relocation Assistance Your Impact We’re looking for a highly organized, detail-oriented Product Designer to help shape the future of government technology. In this role, you’ll work closely with state agencies and service providers to understand users and relentlessly improve their experience. In this role, you’ll lead with curiosity—conducting user research, mapping journeys, and designing intuitive flows that support measurable outcomes. What You’ll Do Lead user research efforts to uncover pain points and opportunities – getting scrappy when traditional access is limited Map user journeys and service blueprints to visualize current vs. ideal experiences Design intuitive, accessible UI flows that align with key user and business outcomes Work closely with PMs and engineers to test, validate, and refine ideas through rapid iteration Identify patterns in user behavior and translate insights into continuous UX improvements Support the team’s growth into a more data-informed and outcome-driven design organization Embrace change and help the team shift priorities when new information or business needs arise What You Bring We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one. Required Qualifications 2-4 years of experience in product or UX design, with a focus on research and iterative improvement Strong portfolio demonstrating user research, iterative problem-solving, and clean UI/UX design Expertise in journey mapping, user flows, and experience audits Ability to balance short-term UX wins with long-term design vision Strong communication skills—you can clearly explain design decisions and user rationale Ability to synthesize feedback and data into thoughtful design iterations Experience navigating constraints and getting creative to uncover real user needs Preferred Qualifications Familiarity with research and analytics tools Experience in service design or working on complex workflows Why You’ll Like Working Here Annual Bonus Potential Unlimited PTO Policy Matching 401K with immediate vesting Subsidized Lunches at our Cleveland Headquarters Fast Paced work environment in a growth company Newly Renovated Office Space Salary Range The expected salary range for this position is $90,000 to $105,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help. #J-18808-Ljbffr CHAMP