Client Services Supervisor

Job Title: Client Services Supervisor-Commercial Lines

Location: On Site - York, Pennsylvania, United States

Salary: $100,000-$120,000

Skills: Commercial P&C insurance, Team Leadership, Property & Casualty, Applied Epic, Microsoft Office Suite

About the Insurance Company / The Opportunity:

Join a respected organization in the insurance industry that is committed to providing comprehensive risk management and commercial lines solutions for businesses. This role offers an experienced insurance professional the opportunity to manage a substantial book of business while guiding, mentoring, and developing a talented service team. Enjoy impactful leadership responsibilities and hands-on client engagement within a dynamic, client-focused environment in York, Pennsylvania.

Responsibilities:

• Manage a personal book of business and oversee client service duties for commercial insurance clients.
• Hire, train, and onboard new team members within the Commercial Lines department.
• Supervise, guide, and support Client Service Managers, Associates, and Coordinators.
• Handle day-to-day questions and problem-solving needs of the service team.
• Conduct and review quarterly quality assurance audits for accuracy and timeliness within the agency management system.
• Delegate departmental projects and assist with leadership initiatives implementation.
• Conduct employee performance evaluations and participate in salary review processes.
• Maintain and optimize Commercial Lines procedures and workflows to improve efficiency.
• Analyze team workloads and reallocate resources for balanced work distribution.
• Lead team meetings, communicate updates and initiatives, and coordinate continuing education opportunities.

Must-Have Skills:

• Minimum 5 years of experience in Commercial Property & Casualty insurance.
• Active Property & Casualty insurance license and ongoing continuing education.
• Proficiency with the Applied Epic agency management system.
• Proven ability to lead, mentor, and supervise a service team.
• Excellent communication, organizational, and decision-making skills.
• Strong working knowledge of Microsoft Office Suite.

Nice-to-Have Skills:

• College degree or advanced education in a relevant field.
• Experience developing and optimizing insurance workflows and procedures.
• Background in facilitating continuing education for insurance professionals.
• Experience conducting performance evaluations and managing salary review processes.
• Ability to analyze and balance team workloads effectively.