Retail Outlet Supervisor

Retail Outlet Supervisor

The Outlet Supervisor is responsible for assisting with the supervision of outlet operations, and completing assigned operational tasks with management guidance. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve organizational objectives.

Implements strategies to achieve the goals for the organization and outlet store operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

Principal duties include project and change management, problem solving, technical skill, community engagement, maximizing the value of donated goods, coordinating the rotation of goods, training and coaching employees, assisting with hiring, functioning as a customer service manager, maintaining a safe work environment, conducting apprehensions, completing data entry, planning work assignments, and providing hands on leadership.

Requirements include two years of supervisory experience, forklift certification, ability to work flexible schedules, communication accessibility, and ability to operate heavy machinery.

Core cultural competencies include customer focus, values differences, effective communication, situational adaptability, driving results, and ensuring accountability.

Physical/sensory demands include lifting and moving objects, stooping, kneeling, crouching, or crawling, reaching, exposure to weather conditions, handling human blood, body fluids or tissue, working with machinery, standing for long periods, hearing warning devices, and using vision for computer work and assessing store operations.