Lifestyle Manager

Lifestyle Manager

Esplanade at Rivergrass, located in Naples, FL, is pleased to announce an excellent career opportunity for a Lifestyle Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Job Purpose: The Lifestyle Manager is primarily responsible for identifying, coordinating, and marketing all resident programs including recreational, social, travel, cultural, educational, and entertainment designed to enrich the quality of life and enhance the vibrancy of the community for residents. Responsibilities encompass program development, facility scheduling, administration of clubs, and overall program promotion, publicity, and marketing.

• Plans, coordinates, and implements resident programs, classes, and special community-wide events.
• Secures all entertainment, food, decorations, and items necessary to carry out events.
• In planning, solicits input and involvement from residents to stimulate participation and awareness of the robust and facilitated lifestyle opportunities available.
• Assists residents, chartered clubs, and community organizations in the scheduling of Association facilities, to include program and room requirements, coordination with other Association departments, and arrangements for the collection of fees, as applicable.
• Assesses overall success of events through focus groups and evaluations.
• Knowledge and understanding of the budget.
• Works with residents to assist in the establishment of chartered clubs.
• Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance, and acts as a general overseer.
• Oversees the pool area for compliance.
• Develops an active volunteer program among residents, providing for both promotion and recognition.
• Oversees the operation of the membership desk and/or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control, and required documentation.
• Partners with the Community Manager to identify, coordinate and market all community events, programs, and services.
• Oversees all facilitators to ensure facilities, events, classes, and customer service meet the needs of the residents.
• Oversees the New Resident Orientation presentations to ensure adequate promotion, room set-up, amenities, and community participation.
• Attends Board of Directors, club, and committee meetings, as required.
• Provides weekly Lifestyle Newsletter to Community Members.
• Hires entry-level Lifestyle related positions.
• Trains new team members in the company's policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned team members.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of team members as needed and in accordance with company policy.

Skills:

• Good organizational and verbal skills.
• Possesses a high level of energy, initiative, enthusiasm, cooperation, and exercises good judgment and discretion.
• Computer skills including basic knowledge of Microsoft Office programs including Outlook, Word, and Excel.
• Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem solving, point of sale system, registration processes, policies and procedures, equipment, material, and products, etc.
• Ability to work with the elderly and children.
• Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs.
• Performs activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.

Education & Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Working Conditions:

• Works indoors and outdoors.
• Potential exposure to sharp and rapid equipment movement, sharp utensils, and harmful chemicals and/or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.