Customer Support Specialist

Cstomer Sccess Specilist- Opertions Spport to ccont Mngement Tem

bot Gret Lkes Trnsport Soltions
Heqrtere in Bfflo, NY, Gret Lkes Trnsport is 3PL focse on elivering cstom freight soltions to help or cstomers move their goos to where they nee to be. Over the lst seven yers, Gret Lkes hs grown by leverging the power of technology, ministere by or instry experts to cptre win-win scenrios for or cstomers. Specilizing in moving omestic FTL freight, we've contine to bil or bsiness on the fontion of or cstomer reltionships n nprllele commniction.sing t s or ltimte gie, we provie the resorces, cmen, n technologies of one of the ntion's lrgest trnsporttion compnies with n t-home feel. escription


Gret Lkes Trnsport is looking for motivte, self-strters who re eger to lern, ern, n vnce in n ever-growing instry.


s Cstomer Spport Specilist, yo will work closely with ssigne ccont Mngers to ssist them in their ily workflows n ministrtive tsks. Yo will help mintin n frther evelop qlity reltionships with existing cstomers, crriers, shippers n receivers, schele/reschele pickp n elivery ppointments, provie necessry informtion to internl eprtments to meet service prmeters reqire by the cstomer.


The iel cnite will hve strong bckgron in trnsporttion logistics, excellent commniction skills, n the bility to thrive in fst-pce environment.


escription Primry ties & Responsibilities:

• Bil los/set ppointments

• Enter ll necessry lo informtion to ensre t integrity

• Help spport Trck n Trce for on time pickps n eliveries n pte

• Set pick-p n elivery ppointments, s neee

• Commnicte with internl n externl grops, especilly on high priority los n cstomers

• Conct cstomer interctions vi emil n phone contct

• Mintin expertise n provie spport with rte qoting tools

• ssist Sles/SR tem with new cstomer onboring n crrier sorcing

• Spport biling n mintining cstomer reltionships n improve cstomer retention

• cqire n retin knowlege of ech mjor cstomer's nees

• ssist cstomers with ny specil nees (pricing, triler type, brcing, ps, etc.).

• Mintin n frther evelop cstomer n wrehose reltionships throgh ily commniction

• ocment ll specil service reqirements of cstomers n wrehoses

• Represent the cstomer when working with contrcte crriers

• Ientify n commnicte wys the compny cn continosly improve in its opertions

• Execte ccont Mnger responsibilities when they re ot of the office or nvilble

Reqirements:

• Minimm 1-yer experience in cstomer service, sles, or opertions role

• Logistics experience is pls

• ttention to etil n the bility to problem-solve

• Soli orgniztion n time-mngement skills

• ble to mlti-tsk in fst-pce environment

• Soli compter skills in Microsoft Office Procts with the bility to lern logistics softwre qickly

• ble to commnicte clerly n concisely, in written n verbl commnictions

Wht's in it for yo?

• Bse Slry + bons

• Exciting, tem-focse work environment

• Monthly contests

• 41(k) with compny mtching

• Meicl, entl, Vision, isbility Insrnce

• Employee PTO Progrm

• Csl ress Coe

Ection:

• High School iplom Reqire Bchelors (Preferre)

Slry: $18-22/hr (bse on experience) + performnce-bse bons (qrterly) On-trget ernings: $5,-6,


Hors of Opertion: Gret Lkes Trnsport's stnr bsiness hors re 8 m - 5 pm EST, Mony throgh Friy


Mesres of Sccess:

• On-time performnce to cstomer n ccont Mnger expecttions

• 1% lo n ppointment ccrcy

• 1% emil/phone response rtes to cstomer n internl bsiness reltionships

Gret Lkes Trnsport is n eql opportnity employer (EOE) n ll qlifie pplicnts will receive consiertion for employment withot regr to rce, color, religion, sex, ntionl origin, isbility stts, protecte vetern stts, or ny other chrcteristic protecte by lw.

Slry


$18 - $24 per hor