Records Program Coordinator - Georgia Connections Academy

Records Program Coordinator

Georgia Connections Academy is a tuition-free, full-time virtual school for students in grades K-12 throughout Georgia. The school is authorized by the Georgia Charter Schools Commission and governed by an independent Board of Directors, with a mission to maximize academic achievement for students who are seeking other academic options. The school is operated by Georgia Connections Academy, a nonprofit corporation, through a contract with Connections Academy of Georgia, LLC, to provide its educational program and other services. Connections Academy, a division of Connections Education, is accredited by Cognia, and GACA is accredited by the Southern Association of Colleges & Schools Council on Accreditation and School Improvement.

Working from the Duluth, Georgia, office and from your home office within Georgia, under the direction of the Director of Talent, Records, and Enrollment, the Records Program Coordinator (RPC) at Georgia Connections Academy performs a wide range of activities to ensure the accurate, compliant, and efficient management of student records. This position supports the planning, development, and organization of district-wide records management services, resolving complex issues related to student records, documentation, data integrity, and regulatory compliance.

The Records Program Coordinator serves as the primary liaison and subject-matter expert on student records, cumulative files, and applicable federal, state, and local laws and regulations (e.g., FERPA). The RPC interacts with faculty, students, staff, families, and external agencies by providing information, guidance, and problem resolution while ensuring a high level of internal and external customer service.

This role provides leadership in the use of Infinite Campus (IC), Georgia Longitudinal Data System (GADOE), Parchment, Scribbles, Pearson Online Classroom (POC) and any other programs utilized to maintain accurate student records, streamline records workflows, and ensure data integrity. The RPC works independently with minimal guidance, develops and maintains policies and procedures, and supports Georgia Connections Academy's mission through strong records governance and operational excellence.

All GACA teachers and staff must be able to regularly participate in required in-person activities that may require overnight travel throughout the state of Georgia, including but not limited to:

• School and department meetings
• Student engagement events
• Professional development and required training
• State testing, End-of-Pathway testing, and all in-person summative and formative assessments
• Graduation and other school-level events

The RPC will be responsible for, but not limited to, the successful completion of the following tasks:

• Compliance with State Laws and Rules;
• Implements, updates and oversees student records management activities at the school and district level.
• Manages and supports the Records team. Recruits (as needed), trains, and evaluates staff to ensure high performance standards, regulatory compliance, and a collaborative, service-oriented work environment.
• Acts as the primary liaison for records with internal departments, school leadership, and external agencies.
• Develops staff schedules, oversees daily workflow, and ensures adequate coverage for records-related functions.
• Designs and maintains training materials and procedures, and provides ongoing coaching and performance feedback.
• Independently researches and resolves escalated records issues. Coordinates with district staff as needed.
• Creates and analyzes reports and ensures changes are documented and communicated to staff.
• Reviews and resolves records-related cases, ensuring proper documentation, timely updates, and compliance with Federal, State and Georgia Connections Academy policies and procedures.
• Ensures timely, accurate, and compliant processing of records requests from families, schools, districts, and authorized agencies, consistent with FERPA and applicable laws.
• Establishes documentation standards and conducts routine audits and quality checks to ensure records accuracy, completeness, and compliance. Identifies root causes of errors and leads corrective actions.
• Analyzes records data and trends to inform process improvements and long-term records management strategies.
• Performs other duties as assigned, including participation in school-wide initiatives and special projects related to records governance, compliance, and operational improvement.

Assist in the organization and facilitation of school-wide events (graduation, field trips, engagement activities).

Participate in student recruitment efforts, marketing events, and family orientations as needed.

Support the creation of a positive, inclusive virtual school culture through consistent communication, engagement, and community-building practices.

Perform other duties as assigned to support school operations, strategic initiatives, and student success.

Strong commitment to equitable practice, high expectations, and individualized student support

Excellent communication and relationship-building skills

Effective collaboration within virtual and in-person teams

Strong organizational skills and timely completion of all required documentation

Comfort with technology-based virtual learning tools

Flexibility, problem-solving ability, and a student-centered mindset Understanding of FERPA and state/local education records laws

Ability to pass a background check

Bachelor's Degree in Education, Business Administration, Communications, Student Services or related field.

Must have a Clearance Certificate through the Department of Education or be able to obtain one within the first 30 days of the first day of hire.

Previous experience as a school registrar or in a school district administrative role

Strong technology skills (especially with Microsoft Office products and Google Suite)

Excellent communication skills, both oral and written

Highly organized, detailed oriented and punctual

Ability to maintain confidentiality

Pleasant, well-rounded, mature personality, with an absolute drive towards professionalism and customer satisfaction

Student and family-focused approach

Experience in teaching or supporting Title I schools

High degree of flexibility

Demonstrated ability to work well in a fast-paced environment

Team player track record with demonstrated leadership skills

Strong interpersonal skills, which include the ability to work effectively with students, parents, staff, and community members from diverse backgrounds.

Willingness to travel for marketing and state testing events (may require occasional overnight travel)

Ability to work some occasional evening hours, as needed to support some families

Must be able to use a personal electronic device and an email address for two-step authentication

Self-motivated and able to prioritize daily tasks and departmental requests based on urgency

This position requires travel throughout the state of Georgia to conduct official school business. Candidates must possess a valid driver's license, maintain a clean driving record, and be comfortable with regular day trips and occasional overnight travel as needed. A reliable personal vehicle is required.

While performing the duties of this job, the employee is frequently required to sit for extended periods of time. Employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. Employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.