Patient Services Specialist

Job Description We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution. Job Description We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution. Think you’ve got what it takes Job Duties & Responsibilities Answers telephone calls, assess needs and determines appropriate actions for account resolution Accepts payment arrangements through telephone calls and in-person with guarantors or patients Processes credit card payments promptly and accurately Updates, maintains, and documents patient account information accurately in the appropriate hospital’s accounting/billing systems Actively participates in special assignments, programs, or improvement initiatives with successful outcomes Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables Analyzes and determines accounts to transfer to External Agency for additional collections follow up Skills & Requirements High School Diploma or equivalent 2 years customer service, business experience, preferably in a healthcare environment #J-18808-Ljbffr