Field Service Technician

Field Service Technician

Immediate need for a talented Field Service Technician. This is a 06+months contract opportunity with long-term potential and is located in Sterling Heights, MI (Onsite).

Key Responsibilities:

• Provide exceptional customer service while supporting clients and their staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
• Resolve technical issues efficiently and communicate solutions clearly to customers
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed
• Train employees for proper use of supported systems and equipment
• Diagnose and repair product failures; order and replace parts as needed
• Recommend appropriate products, services, or solutions based on customer needs
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration
• Follow established procedures and guidelines while working with minimal supervision
• Report to a Team Lead and/or Field Services Manager

Key Requirements and Technology Experience:

• Strong customer service and communication skills, with the ability to remain calm under pressure
• Experience troubleshooting and repairing POS or computer hardware systems preferred
• Basic understanding of networking concepts and restaurant technology environments
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
• Willingness to work evenings and participate in an on-call rotation as needed
• Reliable transportation for travel between customer locations
• Completion of account specific training and network cable termination training