Customer Service Representative

Customer Service Representative

JOB-10047418

Anticipated Start Date

September 7, 2026

Location

Houston, TX

Type of Employment

Contract

Employer Info

Since our client's founding, it has exhibited a remarkable ability to do what others said could not be done.  Ranked among the world’s largest petrochemical manufacturers. Their growth has been nothing short of miraculous. Today, the company has operations in over 50 countries with a global workforce of over 32,000 talented individuals.

Job Summary

Our client is seeking a Customer Service Representative who is responsible for order management from creation to customer delivery while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; and ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when gaps are identified.

Job Description

• Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs
• Track order activity, and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
• Coordinates with commercial teams, technical development engineers, and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues.
• Helps develop and implement strategies for driving process improvement
• Facilitates root cause/corrective action communication with the field and customers
• Quotes lead times to customers on orders
• Independently handles routine problems such as coordination of product delivery or errors in the type of product delivered

Skills Required

• Knowledge and understanding of supply chain process, materials planning, and logistics
• Experience working with SAP software (SAP ECC Sales & Distribution)
• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
• Good communication and interpersonal skills
• Ability to interact with the customers in a helpful and friendly manner
• Ability to work well in a team environment
• Ability to set priorities and manage time in a dynamic work environment
• Strong Excel skills
• Spanish preferred, but not required

Education/Training/Certifications

• Bachelor's degree in supply chain management or logistics preferred; may be substituted for 2- 3 years of experience

Additional Requirements

• Must be able to pass a drug screen & criminal background check
• Work Schedule: Hybrid. In office until training period is complete (determined by manager), then option to have 2 days WFH that must be scheduled and approved by manager (usually Mon & Fri)

Pay Rate/Salary

• $30.00-35.00/hr. Compensation will be offered within this posted range based on experience, skills, and market factors

GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.