Certified Pharmacy Technician, Bedside Delivery

Job Title

Bedside Delivery Pharmacy Technician

Job Description

The bedside delivery pharmacy technician provides delivery of prescription medication to patients at bedside. Must offer the bedside delivery program to patients within the hospital and assist the pharmacist with the preparation of prescriptions in an efficient and accurate manner with proficient use of pharmacy computer system and hospital electronic medical records system. Must be able to accurately identify medications by use of NDC number and count and neatly label large volumes of prescriptions. Delivers prescription to patients' bedsides within the hospital and/or to the appropriate unit/station. Helps maintain appropriate prescription inventory.

Essential Duties

• Offers bedside delivery program to patients and explains the benefits of the service.
• Communicates with patient in a professional manner, displays empathy and understanding for all patient encounters, refers patients, if needed, to appropriate services based on patient encounter, such as behavioral health, spiritual care.
• Hand delivers prescriptions promptly to patient's bedside or appropriate nursing station within the hospital, coordinates medication payment.
• Coordinates care with a multi-disciplinary team, communicates directly with patients and caregivers in the course of performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required. Collects payment from patient for prescription and non-prescription products.
• Navigates electronic medical record to enroll patients into the program, document workflow, and communicate with other healthcare providers.
• Provides consults to participating units regarding prior authorizations and offer formulary-based recommendations for alternative medications, offers and uses available copay assistance cards to help patients with cost of medication.
• Builds positive working relationships and communicates with other caregivers and patients in an effective and positive manner.
• Responsible for program performance in assigned care area, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
• Transfers non-controlled prescription refills to patient's pharmacy of choice.
• Identifies potential medication-related access problems and works with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner, assist patients with various forms of financial assistance that may be available.
• Works with the pharmacy leadership teams to identify areas of opportunity for improved patient experience. Assists manager in creating, implementing and monitoring policies, procedures, and quality control programs in assigned area.
• Attends and actively participates in multi-disciplinary team huddles and meetings in a collaborative manner.
• Performs all job responsibilities of certified pharmacy technician as appropriate.
• Appropriately uses information systems, technology, and automation to complete assigned tasks.

Qualifications

• High school graduate or equivalent required. Must be Nationally Certified Pharmacy Technician and registered with the State of Ohio Board of Pharmacy as a Certified Pharmacy Technician.
• Sound interpersonal, decision making and problem-solving skills. Good listening, verbal and written communication skills. Ability to work under pressure.
• Ability to determine dosages using basic pharmaceutical calculations. Must be able to interpret prescriptions.
• Must have computer skills and be able to accurately process prescriptions through the pharmacy's software system and to document the beside delivery program functions within the hospital's electronic healthcare records.

Complexity of Work

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to communicate both verbal and written information to all administrative levels throughout the organization.
• Ability to work independently and prioritize workload effectively.
• Must be detail oriented and have the ability to identify and develop solutions applying appropriate pharmacy standards and policies.

Working Conditions/Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a retail environment.
• Must regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds.
• Vision abilities require up-close vision, peripheral vision, depth perception and the ability to adjust focus.
• Individual bends, reaches, pushes and pulls file drawers to file records and reports.
• Must be able to stand for long periods of time.
• Answers phone calls, uses computer and other business machines extensively which requires the ability to apply finger dexterity.
• May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.

Patient Centered Care and Behavior Expectations

Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

Patient Centered Care for (Patients, Families, Physicians, Co-workers, and all internal/external customers):

• Introduces self and roleconnects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person managing confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed

Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness
• Actively contributes to maintaining a safe, clean and quiet environment

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.