Desktop Support Engineer
National Guard Employment Network
Job Description Desktop Support Engineer Location: Kwik Trip Support Center
Job Type: Full-Time Overview
The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality. What You'll Do
Work Schedule
Monday - Friday daytime hours with rotating on-call responsibilities
Job Type: Full-Time Overview
The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality. What You'll Do
- Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
- Provide expert-level troubleshooting for high-impact or recurring endpoint incidents
- Lead problem management efforts including investigation, documentation, testing, and root cause analysis
- Analyze trends related to desktop incidents, hardware failures, and software issues
- Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
- Provide clear, data-driven technical recommendations to IT leadership and partners
- Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
- Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations
- Manage and process hardware warranty claims
- Improve, standardize, and automate Desktop Support processes
- Coach and mentor Desktop Support team members on advanced troubleshooting techniques
- Create and maintain technical documentation and knowledge articles
- Assist with remediation of endpoint-related vulnerabilities
- Bachelor's degree in information technology or a related field preferred
- Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
- Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
- Advanced troubleshooting and root cause analysis skills
- Experience with endpoint management platforms, Active Directory, and Group Policy
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
- ITIL Certification preferred
- Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune
Work Schedule
Monday - Friday daytime hours with rotating on-call responsibilities
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Desktop Support Engineer in La Crosse, WI vacancy
$35 per hour
...us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:...SuggestedLocal areaMonday to FridayDay shiftWeekday workBC Tech Pro
Onalaska, WI4 days ago- ...technical documentation, test equipment, and established procedures; maintain configuration control, documentation, and logs that support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based...SuggestedApprenticeshipLocal areaRotating shift
US Navy
Onalaska, WI1 day ago - ...weapons at sea and ashore. Qualified Sailors may also volunteer as Naval Aircrewmen and perform in flight systems operations and mission support. Key Responsibilities Troubleshoot and repair complex aircraft systems including digital computers, fiber optics, radar...SuggestedTemporary workApprenticeshipWork at officeWorldwideNight shiftRotating shift
US Navy
Onalaska, WI1 hour ago - ...outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair... ...moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts...SuggestedWorldwideLong distanceNight shift
Worldwide TechServices
Onalaska, WI5 days ago - ...Skills Matter ! If you’re the kind of mechanic who knows diesel engines inside and out and can troubleshoot trailer systems with ease,... ...Health, dental, vision, retirement plans, and paid time off to support your well-being. Competitive Pay & Shift Differentials - Earn what...SuggestedMonday to FridayShift work
Ashley Distribution Services, Ltd.
La Crosse, WI1 day ago - ...together . We promote a culture of One Team by valuing and supporting each other to create shared success. We Take Pride in our work... ...and repair of equipment related to the operation of the Engine Room and Refrigeration Systems. Duties and Responsibilities...Temporary workImmediate start
City Brewing Co
La Crosse, WI22 days ago $24 - $26 per hour
Job Description Job Description Salary: $24-$26 Real Estate Maintenance Technician Who We Are Three Sixty Real Estate Solutions is a full-service residential, retail, and commercial development and leasing company with a passionate professional team. We are...For contractorsFor subcontractorCasual workThree Sixty Real Estate Solutions LLC
La Crosse, WI13 days ago$25 - $27 per hour
Job Description Job Description Salary: $25.00 - $27.00/hour MAINTENANCE TECHNICIAN DESCRIPTION Location: Site Job Title: Maintenance Technician Department: Property Management Reports To: Community Manager FLSA Status: Non-Exempt (Hourly) ...Hourly payWork at officeImmediate startImpact Seven Inc
La Crosse, WI24 days ago- Job Description Job Description Description: Essential Duties and Responsibilities Responds to reported work orders and performs general repairs. Performs preventative maintenance on all areas of the hotel including guest rooms, public spaces, and equipment....Local area
OCI Hospitality
Onalaska, WI6 days ago $20 - $26 per hour
Job Description Job Description Schedule: Part Time |32 hours/pay period | 8 a.m. to 4:30 p.m. Pay Range: $20.00 - $26.00/hour (non-exempt), based on experience, qualifications, and location. This position includes a $1,000 sign on bonus! Why You’ll Love Working...Hourly payPart timeRelocation packageVivie
Onalaska, WI21 days ago- ...repair electromechanical drives, sensors and automated machinery while working with maintenance and engineers to install and evaluate electromechanical systems to support the manufacturing process. \n Key Responsibilities \n \n ~ Diagnose and repair electrical...Night shift
Ashley Furniture Industries, LLC.
French Island, WI7 days ago $25 - $35 per hour
...built on strong relationships, quality service, and a commitment to both our customers and employees. We take pride in creating a supportive environment where our team can grow while continuing to deliver exceptional value to our clients. Why join us? $25-$35 an hour...Hourly payLocal areaJobot
La Crescent, MN4 days ago- ...treating our customers’ needs as our own and deliver on our commitments together . We promote a culture of One Team by valuing and supporting each other to create shared success. We Take Pride in our work and the products we produce. We believe Clear Communication is...Temporary workWork at officeImmediate startAll shiftsWeekend work
City Brewing Co
La Crosse, WIa month ago - ...provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have...Contract workTemporary workLocal area
BLACKHAWK INDUSTRIAL OPERATING CO
La Crosse, WI10 days ago - ...Job Description Job Description Civil Engineering Technician (Site Planning) - Paragon Associates Paragon Associates is seeking... ...Engineering Technician with strong site planning experience to support a variety of land development projects. This role will work...
Paragon Associates
La Crosse, WI26 days ago $30 - $36 per hour
...position is responsible for maintenance, repair, and troubleshooting of machinery, including electrical systems and PLC programming, to support continuous and efficient operations. Key Responsibilities Respond promptly to production requests and resolve equipment...Hourly payPermanent employmentLocal areaNight shiftAdecco
La Crosse, WIa month ago- ...computer/iPad skills. What We Offer: Union position with competitive hourly wage Excellent medical, dental, vision and retirement benefits Annuity and savings account contributions Steady work year-round Supportive and safety-focused work environment...Hourly pay
MDS Staffing
La Crosse, WI1 day ago $18.75 - $20.75 per hour
...training opportunities, and much more! What You'll Do Sort desktops, laptops, wireless devices, and other peripherals for reuse or... .... That's why we create jobs you'll enjoy—where you're supported, respected, and part of something bigger. Want to hear it from...Contract workWork experience placementShift workDynamic Lifecycle Innovations
Onalaska, WI14 days ago- ...of the line weekly pay packages ~ Travel assistance ~ Weekly tax-free stipend ~ Medical, Dental, and Vision insurance ~24/7 support with a dedicated recruiter ~ This role may include a Completion Bonuses, Signing Bonuses, and generous Referral Bonuses....Weekly payFull timeContract workRelocation package
Skybridge Resources
La Crosse, WI3 days ago $26 - $32 per hour
Job Description Job Description 1+ years of drywall finishing or repairs REQUIRED Looking for an experienced drywall finisher to do small-to-medium-sized residential and commercial repairs, new and remodel finish jobs, and painting. We are a growing business serving...Hourly payWeekly payFull timeWork at officeAxel Services Inc
La Crosse, WI5 days ago$29 - $34 per hour
...maintenance to reduce downtime and extend equipment life. Troubleshoot and diagnose mechanical issues quickly and accurately. Support Facilities Maintenance as needed, including assisting with baling operations using forklifts. Maintain maintenance records and...Contract workWork experience placementNight shiftDynamic Lifecycle Innovations
Onalaska, WI6 days ago- ...are currently seeking immediate applicants for a self-motivated and team-oriented Wastewater Treatment Plant Operator to join our Engineering department. This position operates and regulates wastewater treatment plant equipment to assure continued operation of the City...Immediate startNight shift
City Brewing Co
La Crosse, WI3 days ago - ...project leader Other duties as assigned. Other Duties As Assigned: Performs other related duties as assigned including supporting team members in the completion of their work for the purpose of ensuring the efficient and effective functioning of the business....Daily paidNight shift
H.J. Martin and Son
La Crosse, WI1 day ago $24.65 per hour
...Job Description Job Description Technical Support Specialist - Onalaska WI or Tyler TX At Altra Federal Credit Union, we are... ...professional manner. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications....Hourly payFull timeWork at officeRemote workMonday to FridayNight shiftWeekend work$28.02 - $37.76 per hour
...approximately 500 team members at our complex. We give you the tools you need to discover your perfect career match, and the freedom and support to take your career to the next level. It is our goal to be your employer of choice and provide you with the opportunity for a...TraineeshipLocal areaShift workNight shiftWeekend workPilgrim's
Holmen, WI1 day ago- ...equipment Work independently in all weather conditions to provide reliable roadside tire service Complete additional tasks as assigned to support team operations What You Need: Valid Driver's License and ability to pass pre-employment driver's screening Willingness to work...Temporary workNight shift
Pomp's Tire Service
Onalaska, WI2 days ago - ...time to be a part of H&R Block! What you'll do...: As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical...Full timeWork experience placementSeasonal workWork at officeRelocation
- ...accurate and efficient neurodiagnostic evaluation. 2. Obtain a thorough patient history. 3. Provides patient education and overall support/comfort during testing procedures. 4. Works with multidisciplinary healthcare team to facilitate services provide consultation/...Permanent employmentFull timeContract workImmediate startRemote workShift workWeekend work
$15 - $17 per hour
...culture and career path opportunities we provide! Its our Mission to Keep People Moving and as a member of our teamwe look forward to supporting and challenging you to success in this critical role and through your career our team and become part of a legacy that is more...Hourly payFull timeLocal areaWeekend work$23 per hour
...8 am to 5 pm M-F Duties: Collaborate with Workstation Support Services business units to manage hardware and software orders,... ...and on-call participation may be required. Skills: Strong desktop PC support skills, including knowledge of operating systems, hardware...Relocation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Engineer. Be the first to apply!
Related searches
- confidential administrative support La Crosse, WI
- support services La Crosse, WI
- independent support services La Crosse, WI
- noc support La Crosse, WI
- field support La Crosse, WI
- medical support La Crosse, WI
- support La Crosse, WI
- remote support La Crosse, WI
- orderly hospital support services La Crosse, WI
- administrative support La Crosse, WI