Production Support Assistant

Production Support Assistant Radwell International LLC | Production Operations Category: Warehouse/Shipping/Logistics Job Location: Glendale, AZ, US Position Type: Full-Time/Regular Full-Time | Hourly | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 7860 N 106th Ave, Glendale, AZ 85037 The Production Support Assistant position is responsible for reviewing, coordinating, and expediting repair parts within the standard production flow. This role ensures quality, on‑time delivery, and constant customer awareness throughout the repair process by communicating revised delivery expectations through phone, email, and fax as required. Key Responsibilities Expedite and communicate when expected delivery dates are missed for the following production statuses: Awaiting Assignment / Dispatched to Technician / Being Repaired Awaiting Parts / Parts Research / Parts Ordered QA Further Evaluation / BER Evaluation Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations Ensure customers are provided with all available options through purchasing, sales, and engineering as required Manage follow‑up processes to confirm customer satisfaction after corrective action Assist with data research and fact‑finding to support technician monthly performance reviews and metric tracking Support Repair Production Team Leaders and Technicians with inventory management related to production processes Perform other duties, tasks, or work as assigned Qualifications Strong organizational and time‑management skills Ability to work collaboratively in a fast‑paced team environment General working knowledge of Microsoft Word, Excel, and Outlook Strong focus on department growth and process improvement Knowledge & Skills Required Excellent communication skills Strong computer proficiency Ability to multi‑task Ability to work at a fast pace Attention to detail Strong problem‑solving abilities Education & Experience High School Diploma or equivalent required One to three years of related experience and/or training Technical or industrial product knowledge a plus Physical Demands Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling Frequent walking Frequent lifting of up to 25 pounds Radwell Benefits Medical, dental, and vision coverage starting Day 1 of employment 15 PTO days Paid company holidays Company‑paid short‑term and long‑term disability Company‑paid life insurance 401(k) with company matching Radwell International LLC is an equal opportunity employer #J-18808-Ljbffr