Customer Engagement Associate

Job Description

Job Description

Job description

The Customer Engagement Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Become a certified livescan technician

QUALIFICATIONS

• At least 18 years old
• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• No personal records that would keep candidate from becoming certified as a live scan technician.
• Must present a professional image and attitude and be able to work well with others
• Must be able to stand for several hours while performing job duties
  

Job Type: Part-time

Pay: From $16.90-$18.00 per hour depending on experience

Expected hours: 25+

Shift:

• 5 hour shift

Work Location: In person

Job Type: Part-time

Pay: $16.90 - $18.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

• Flexible schedule
• On-the-job training

Work Location: In person