Customer Care Representative

Job Description

Job Description

Job Summary:

This position requires the handling of customer transactions in regards to several areas: 1) Debit Cards, 2) Wire Transfers, 3) Online Banking Support, and 4) Customer Service. Ensure we meet compliance with federal, state, and local banking regulations and procedures. Available to supply customers with help in these areas.

Essential Functions:

• Debit Cards
  • Lost/Stolen Cards
  • Limit Increases
  • PIN changes
  • Auth Blocking
  • Statusing Cards
  • Travel Notations
• Online/Mobile Banking Support
  • Online/Mobile Setup
  • Account Activity
  • Bill Pay
  • e-Statement
  • Stop Payments
  • Check Orders
  • Downloading Account Transactions
  • Internal/External Transfers
  • Managing Alerts
• Customer Service
  • Balance Inquiries
  • Transfers
  • Loan Payments
  • Website navigation
  • Internal/External Transfers

Additional Functions:

• F&M Product knowledge
• Wire Transfer knowledge
• Debit Card knowledge
• Online Banking knowledge
• Other duties as assigned by management
• High level customer requests

Requirements (Education, Experience):

• High School Diploma
• 1+ years experience

Knowledge, Skills and Abilities:

• Team player
• Good verbal and written communication skills
• Good interpersonal skills; able to work well with a wide range of people.
• Good organizational and time management skills.
• Strong sense of customer service.
• Strong attention to detail.
• Basic math skills
• Strong basic computer skills.
• Ability to multi-task

Physical Requirements:

This work is sedentary and requires the following physical activities:

• Sitting/standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).
• Noise level consistent with regular office

WORKING CONDITIONS:

• Normal office environment.

NOTE : The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

F&M Bank is proud to be an Equal Opportunity Employer, including veterans and individuals with disabilities or any other protected status under federal, state, or local law