Dental AI Sales Engineer

Job Description

SHINING 3D DENTAL:

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Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient for dental practices and labs around the world. With a rapidly expanding product ecosystem—including intraoral scanners, 3D printers, dental design software, and integrated cloud tools—we empower clinicians and technicians to deliver precise, streamlined patient care.

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We are looking for a Dental AI Sales Engineer to drive the adoption and growth of our Dental AI Design platform. This customer-facing role combines sales support, customer onboarding, application support, and dental CAD design. The ideal candidate has hands-on dental laboratory or CAD/CAM design experience, strong communication skills, and enjoys working directly with dentists and dental laboratories.

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The platform provides AI-powered dental design services, including applications such as crowns, models, and night guards, together with professional design support for more complex cases.

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Key Responsibilities：

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• Work with our field sales team to follow up with customers interested in Dental AI Design and convert them into active users.
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• Conduct phone calls, virtual demonstrations, onboarding, and training for dental practices and laboratories.
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• Guide customers through registration, case submission, AI design workflows, and their first successful case.
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• Proactively engage our existing intraoral scanner customer base to promote and increase usage of the Dental AI Design platform.
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• Answer customer questions and troubleshoot case-specific design and workflow issues.
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• Coordinate with our global design and technical teams to resolve complex cases.
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• Provide hands-on dental CAD design or modification support for urgent cases when needed.
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• Help drive customer activation, repeat usage, and paid design service revenue.
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Qualifications：

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• Hands-on experience in a dental laboratory, digital design center, or dental CAD/CAM environment.
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• Experience with exocad or similar dental CAD software.
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• Experience designing multiple indications such as crowns, bridges, models, night guards, implant restorations, surgical guides, or dentures.
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• Strong understanding of digital dentistry and dental design workflows.
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• Strong verbal and written communication skills.
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• Comfortable proactively contacting customers by phone, email, and virtual meetings.
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• Able to explain dental design and technical concepts clearly to dentists and dental laboratory professionals.
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Preferred Qualifications：

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• Experience with intraoral scanners, dental 3D printing, milling, or digital manufacturing workflows.
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• Previous customer-facing, application specialist, training, or technical sales experience.
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• Familiarity with AI-powered dental design workflows is a plus.
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• Experience working with dentists or dental laboratories in the U.S. market.
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Benefits:

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• Health/Dental/Vision insurance 100% covered by company.
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• 401(k) matched.
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• Transportation allowance if work in office.
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• Food, snack, coffee supply.
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• Birthday and holiday perks.
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• Team-building activities.
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