Call Center Representative

Call Center Representative

We are seeking a skilled Call Center Representative. This opportunity to join our amazing team may be just what you are looking for if this position describes you!

Thrive in a fast-paced environment Enjoy building long lasting relationships Excited about problem solving

Passionate for providing excellent service Perform work that is valued

Cream-O-Land Dairies is a third-generation family owned and operated business. For more than 76 years we have been delivering farm fresh products to the finest grocery stores, supermarkets, schools and colleges throughout New Jersey, New York, Pennsylvania, Delaware, Connecticut, Florida, and the Bahamas. Perhaps most exciting is that we continue to grow!

At Cream-O-Land we know that it is our loyal employees that enable us to uphold our high standards of service to our customers. Therefore, our goal is to be an employer of choice by providing a culture of mutual respect, courtesy, teamwork, updated equipment and work spaces, and opportunity for development and growth. We proudly offer our full-time staff a highly competitive hourly rates along with a comprehensive benefit package that includes a variety of choices for medical, dental, and vision plans designed to meet individual needs. In addition, we offer life insurance, 401(k), and generous paid time off.

Call Center Representative hours are Monday, Tuesday, Thursday, and Friday 8:30 am to 4:30 pm and Saturdays 8:30 am to 1:30 pm. Additional hours, and some holidays, may be required to meet the needs of the business and ensure outstanding services for our customers.

Reasonable accommodation of religious needs that do not create an undue hardship will be considered, if applicable.

Job Responsibilities:

• Manage large volume of inbound and outbound calls in a timely manner
• Process customer orders; verify for accuracy and completeness
• Identify customer needs, clarify, and research every issue providing positive resolutions
• Make recommendations for additional products and services
• Ensure customers feel valued and supported

Position Requirements:

• High School Diploma or equivalent
• Minimum of two years of previous experience in a customer support/data entry role
• Excellent customer service skills; friendly, courteous and helpful
• Must be a highly reliable and a strong team member
• Great computer skills; Microsoft Office Suite, and Excel
• Fast and accurate 10 key entry and calculator skills
• Professional telephone presentation
• Excellent listening, oral and written communication skills
• Able to multi-task in a fast-paced environment
• Bi-lingual is helpful but not required

Physical Activities:

• Dexterity: Repetitive motions that may include the wrists, hands and/or fingers
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Communication: The ability to communicate, orally and in written form to exchange information, with others internal and external to the organization
• Hearing: Regularly understand the speech of another person
• Vision: Regularly see details of objects that are less than a few feet away

Physical Demands:

• Sedentary work primarily involves sitting/standing
• Frequently required to bend to maintain files
• Occasionally lift 5-10 pounds

Mental Demands:

• Attention: Required to focus for extended periods of time, assessing the accuracy, neatness, and thoroughness of the work assigned
• Interact with Others: Develop and maintain relationships with co-workers and customers
• Perform Assigned Tasks: Maintain fast-paced, adapt to changing work priorities and schedules

Environmental Conditions:

• No adverse environmental conditions expected

If you have what it takes to be an outstanding Call Service Representative and want to join a great company that values your contributions, we are excited to have you apply for this position!

At Cream-O-Land, we are an equal opportunity, drug-free employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age.