SUB Hotel Front Desk (GSA) 2

Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!

Your Challenge: Master the Front Desk, Deliver Flawless Guest Service, and Anchor Overnight Emergency Coverage While Living On-Site!

Ready for a unique and high-responsibility role that combines daily front desk duties with mandatory live-on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!

This position is the critical operational bridge between the day-to-day front desk and overnight safety. You will typically work four "B" shifts (MondayThursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). You are required to live in the hotel to ensure continuous operational excellence and support the General Manager (GM) and On-Site Manager (OSM).

The On-Site Mandate and Shift Structure

Housing Requirement: You are required to live in the hotel and must abide by the hotel's fraternization policy.

Primary Schedule: Typically works four "B" shifts (Front Desk, MondayThursday).

On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights, and must remain within 30 minutes of the hotel to respond to emergencies.

Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.

Your Essential Operational & Guest Duties

As the GSA 2, you are key to maintaining service standards, executing front desk administration, and providing necessary emergency coverage.

Key Responsibilities Include:

• Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to ensure the greatest satisfaction possible, working within budgetary constraints. Manage guest conflict and respond to situations as they arise.
• Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.
• Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe program brand standards. Act according to procedure in the event of an emergency or accident.
• Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests' needs.
• Team Support: Assist with the training of all team members as necessary, and assist throughout the property as needed during a shift. Demonstrate to team members how to effectively follow the "Say Yes to a Simple Request" program.

On-Call Overnight Specifics

• Emergency Response: During overnight shifts, you will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
• Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.

Minimum Qualifications & Essential Skills

The role demands reliability, strong interpersonal skills, and the ability to handle both customer-facing and emergency situations calmly.

Education & Experience

• Education: High school diploma or equivalent (GED).
• Experience (Preferred): 1 or more years of experience in the hospitality, retail, or food service industries.

Skills & Abilities

• Housing: Able to live on site at the hotel and abide by the fraternization policy.
• Communication: Must be able to read, write, and speak English proficiently. Effective communication with staff and guests.
• Problem-Solving: Effective conflict management, negotiation, and sales skills. Ability to respond calmly in situations of conflict and stress and problem solve in a timely manner.
• Knowledge: Basic understanding of several common office/front desk procedures and practices.

Ready to step into this challenging and rewarding on-site leadership role?