Registered Financial Client Associate

Job Description

Job Description

Registered Financial Client Associate

Summary:

The Wheaton, Illinois branch of Benjamin F. Edwards is seeking a Registered Financial Client Associate to join our team.  The Registered Financial Client Associate is a critical teammate in providing exceptional service and support to a Financial Advisor or team of Advisors and clients ensuring that all clients needs are met in a timely and efficient manner.   Registered Financial Client Associates have the opportunity to shape the client experience in a way that delights those we provide service and drives trust and confidence and forging lifelong relationships.  

The Registered Financial Client Associate assists the Financial Advisor (s) with minimal supervision by providing a wide variety of administrative support to maintain client accounts, including but not limited to client service, account research, completing paperwork, maintaining client notes, greeting visitors, responding to phone and email inquiries, researching and resolving questions, filing and record keeping in accordance with Compliance regulations by following policy and procedure.

Essential Duties & Responsibilities:

• Provide client service and support related to check requests, deposits, wiring funds, record-keeping and adjustments.
• Assist with preparing reports and materials for client meetings.
• May participate in live meetings with the Financial Advisor (s) and their clients.
• Provide quotes and other account-related information to assist clients.
• Accept and enter orders from clients and/or on behalf of the Financial Advisor (s).
• Assist Financial Advisor(s) with opening new accounts and send required account and transaction documents to clients. 
• Interacts daily on the phone and in person with clients handling basic inquiries and scheduling appointments.
• Ensure client information and documentation is current with firm and industry requirements, rules, and regulations.  Research and resolve account problems, missing documents, etc.
• Identify errors and initiate corrective measures.  Follow up and relay correct information to clients.
• Create, prepare and review daily client reports for Financial Advisor(s).
• Act as liaison between the Branch and Home Office for various projects and issues, such as technology needs, outside vendors, branch procedures, etc. 
• Assist Financial Advisor(s) with the prospecting of new clients through mailings and seminars.  
• Maintain files in accordance with firm and regulatory guidelines.  
• Perform various administrative tasks including but not limited to scanning and organizing documents, scheduling client meetings and calendar events, executing daily tasks and notification, preparing correspondence and assist with mailing and client requests.  
• Acts as a mentor and is a resource to other team members; assists with training as needed.
• Perform administrative duties as required by the Financial Advisor(s) or Branch Manager.
• Provide backup support as required to other branch support personnel.
• Perform other related duties as assigned.

Qualifications:

• Proficient experience with Microsoft Office Suite and ability to learn other software and technology.
• Analyze problems and establish solutions.  
• Ability to work independently with minimal supervision and as a member of a team; collaborate with others.
• Ability to demonstrate seasoned judgement by handling clients with a high degree of professionalism.
• Take initiative and proactively follow up on items to ensure completion, resolve errors, answer questions and follow up on concerns.  
• Organize, prioritize and manage multiple tasks in a fast-paced, evolving environment while delivering accurate and timely results.
• Excellent communicator (oral and written) across a wide variety of communication channels (in-person, phone and virtually); solid interpersonal skills.
• Exercise discretion in handling confidential information.

Education and/or Work Experience :

• Minimum Required: Bachelor’s degree or equivalent work experience.
• Minimum required: 2+ years of client service experiences in financial services experience or equivalent.

Pay Range

• Between $25.43 to $31.78 per hour. This position is also eligible for variable compensation and an annual discretionary bonus.

Licenses/Registration:

• Minimum required: Series 7 and Series 63/65 or Series 66.

Work Environment:

This position requires the ability to work in a stationary position for several hours at a time and the ability to lift up to 25 pounds, occasionally. Some filing is required. The work environment is an air-conditioned, smoke-free, office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

About Benjamin F. Edwards  

If you are interested in joining a different kind of firm that truly puts the interests of its advisors and clients first, you have come to the right place.  Founded in 2008 and serving more than 300 advisors with over $50 billion in assets, Edwards has the scale our advisors expect and the ability to deliver the personal touch and concierge-level service our clients deserve. 

We are a firm that values our legacy of family and colleagues and cherishes an environment where all succeed through collaborative support. To us, legacy is not only about the past - it is building an experience that prepares all of us, and our clients, for the future.

We invest in our team and recognize and appreciate the value of hard work. The rewards of the job are founded in the difference you will make in the lives of our clients and extend throughout a culture that inspires you to learn, grow, and be your best. Having fun is part of the firm’s mission statement.

We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off.   

Our client-first mission is grounded in the Golden Rule; when you join Benjamin F. Edwards you are well cared for, and we welcome all applicants with the skills, experience, and enthusiasm to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benjamin F. Edwards is an Equal Opportunity Employer.

#LI-Onsite