Technical Services Analyst

Technical Services Analyst – Information Technology Specialist II Department: Financial Aid and Scholarships (100179) Position Type: Full-time Staff (Classified) – Full Time Financial Information: Pay Range $60,000 - $65,000 Responsibilities Serve as the technical lead for processes required to deliver financial aid awards and funds. Develop, implement, maintain, and test annual financial aid processing functions including FA Term setup, student budgets, mass packaging, and award notification processes. Run, monitor, and troubleshoot financial aid processing jobs and automated workflows to ensure timely delivery of aid. Support authorization processes for the distribution of financial aid funds. Provide supervision, guidance, task management, and training for technical services staff to ensure effective support of scholarship and financial aid technologies. Serve as the internal expert for PeopleSoft Financial Aid processing issues and collaborate with Information Technology teams to resolve system-related problems. Manage Financial Aid security access within PeopleSoft in coordination with institutional security administrators. Provide desktop and technical support for Financial Aid staff and coordinate issue resolution with institutional IT support services. Develop and execute queries, reports, and data extracts to support internal decision-making and external reporting requirements. Create reports using data analysis and reporting tools such as Excel and other reporting platforms. Maintain and enhance the Financial Aid website, including content updates, usability improvements, and coordination of structural changes. Coordinate system patch testing, document results, and ensure testing activities are completed within required timelines. Identify opportunities to improve manual and automated business processes through technology solutions. Demonstrate strong stewardship of financial aid data and maintain compliance with applicable federal, state, and institutional requirements. Qualifications Experience supporting enterprise systems, preferably PeopleSoft Student Administration or similar student information systems. Knowledge of technology solutions, system troubleshooting, reporting, and data management. Working knowledge of financial aid operations and regulations is preferred. Ability to analyze business processes and recommend technology-based improvements. Strong problem-solving, analytical, and project management skills. Experience developing reports, queries, and data extracts for operational and compliance reporting. Ability to explain complex technical and regulatory requirements to a variety of stakeholders. Experience supporting website maintenance and web-based technologies. Ability to manage multiple priorities in a fast-paced and highly regulated environment. Strong written and verbal communication skills and the ability to collaborate effectively across teams. Benefits Generous Leave: Paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually. Comprehensive Health Coverage: High-quality health insurance options. Retirement Options: Retirement benefits through the Virginia Retirement System. Employee Well-Being: Balanced Dukes program promoting wellness and work-life integration. Tuition Waiver Program: Tuition waiver for undergraduate and graduate courses at JMU. Conditions of Employment Employment is contingent upon the successful completion of a criminal background check. After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: View phone number on click.appcast.io. Reasonable Accommodation If you are an individual with a disability and need assistance searching or applying for jobs please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you. #J-18808-Ljbffr James Madison University