Retail Supervisor (Top of the Rock - Rockefeller Center)

Retail Supervisor (Top of the Rock - Rockefeller Center)

Lead exceptional retail experiences at an iconic NYC destination. Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support peak season operations, we're seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you'll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.

As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.

This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.

What You'll Do

Guest Experience & Sales Support

• Assist guests with merchandise selection, purchases, and transaction support
• Deliver friendly, professional, and elevated customer service at all times
• Support sales goals and KPI targets through guest engagement and team collaboration

Team & Operational Support

• Help oversee daily retail operations and support overall team performance
• Lead by example while promoting a positive and collaborative work environment
• Support store opening, closing, and operational procedures

Merchandising & Inventory

• Maintain visually appealing displays, signage, and seasonal merchandising presentations
• Restock and organize merchandise to ensure the sales floor remains guest-ready
• Support inventory control, cycle counts, and loss prevention efforts
• Monitor inventory levels and communicate restocking needs to leadership

Retail Systems & Store Standards

• Operate POS systems and troubleshoot minor issues when necessary
• Maintain store presentation and operational standards
• Follow all company policies, procedures, and operational standards

What You Bring

• Strong leadership, communication, and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Effective communication and teamwork skills
• A proactive mindset with the ability to work independently when needed
• Previous retail, merchandising, or leadership experience preferred

Qualifications

• High School Diploma or equivalent required
• 12 years of retail, merchandising, or customer-facing experience preferred
• Previous supervisory or leadership experience is a plus
• Basic computer proficiency and ability to learn POS systems and retail technology
• Flexibility to work evenings, weekends, holidays, and peak business periods
• Professional appearance and adherence to company standards and policies

Physical Requirements

• Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and remain active for extended periods
• Ability to operate registers, computers, and other retail equipment

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

Pay Range

$23 - $24 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.