Customer Service Representative - Mattawan Area

Customer Service Representative - Mattawan Area

Customer Service Representative | Mattawan, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Mattawan seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Mattawan that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently, ensuring timely delivery and proper documentation.
• Collaborate with production and logistics teams to resolve product delays or shipping issues.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide technical assistance and product information to customers and sales teams.
• Investigate and resolve customer complaints related to product quality or service.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent communication and interpersonal skills, with the ability to clearly explain technical information
• Proficient in CRM software and Microsoft Office Suite
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced environment and manage multiple priorities

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with lean manufacturing principles
• Ability to read and interpret technical drawings or specifications
• Certification in a relevant area (e.g., Six Sigma Yellow Belt, APICS Basics)
• Bilingual proficiency (especially Spanish or other languages prevalent in manufacturing workforces)

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Technical Support Representative, Help Desk Agent, Customer Care Representative, Service Desk Analyst, Customer Experience Specialist, Client Support Specialist, Customer Service Associate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Salary Package: $ 48,000.00 - 68,000.00 (US Dollar)